About JumpStart

JumpStart®, an award-winning brand from Knowledge Adventure®, has set the standard in kids’ educational software for over 15 years. Today, the JumpStart experience is more engaging, interactive, and fun than ever! In 2009, we introduced JumpStart.com, an online adventure where 3 to 10-year-old kids master the skills needed to succeed in school and in life, through exploration, discovery, and learning. By blending interactive adventures and award-winning learning games into a safe, customizable online world, JumpStart inspires minds and JumpStarts self-confidence… the fun way.

Stay tuned to the JumpStart blog for exciting updates from the JumpStart Studios, sneak peeks of upcoming releases, helpful learning tips, crafty projects, and exciting science experiments just for you! You can also visit us at www.JumpStart.com.

For questions related to technical issues, please feel free to contact our Customer Support team, Monday through Friday, 7:00 am – 4:00 pm PST at 800.545.7677 or 310.533.3402.  Or email us at support@adventure.com.

Jump into JumpStart!

819 Responses

  1. Hubio, on April 12, 2009 at 2:18 am said:

    wow the jump start 3D world is so cool

    Reply
  2. Karen Herron, on April 24, 2009 at 6:47 pm said:

    My 6 live-in granchildren have enjoyed Jump Start World since it was first released, we have grades K, 1, and 2 (and were hoping to see grades 3-5 but so far, not yet). How is this new on-line interactive Jumpstart World different and how does it track grade levels or the child’s abilities? And does each child need a membership or is it a family membership?

    Thanks,

    Karen Herron

    Reply
    • JumpStart, on April 27, 2009 at 6:06 pm said:

      Hi Karen – Thanks for stopping by! The new online JumpStart world is a whole new way to play JumpStart. Your kids will still be learning and exploring with their favorite JumpStart characters, but there are new adventures, worlds and learning games waiting. I particularly recommend AdventureLand, where your kids can help rescue a lost island from the pesky little furballs known as punk punks. AdventureLand is for ages 4-8, though we have heard from our testers that older children enjoy it as well. We are also planning to add a 3rd -5th grade area to the online game in the upcoming months.

      In regards to membership, it is a family membership – so all of your children can play for one price.

      I hope this helps!

      Reply
      • ameeta nagar, on July 10, 2009 at 9:41 am said:

        I’m having trouble getting onto the adventureland site and the deepsea island and the water punk-punks thingy. Can someone help?!!

        Reply
        • JumpStart, on July 13, 2009 at 9:48 am said:

          Hi Ameeta-

          MarineLand (the underwater world with Water Punk-Punks) isn’t on the site yet, so you won’t be able to get into that part of JumpStart.com for a little while. To get into AdventureLand, just log in at JumpStart.com and click “Play Now” and then “Launch.” Once you get into JumpStart World, use the arrow keys or the map to get close to AdventureLand. Click on AdventureLand, and you should be all set! Please let us know if you have any more questions.

          Best,

          The JumpStart Team

          Reply
          • Wendy, on February 27, 2011 at 7:04 am said:

            My kids have many of the Jump Start games, and especially love the Animal World one. I can not get it to work on my new computer and do not see it on the website. Is there a download to make it work? Is it on the site and I just don’t see it? Please help

          • JumpStart, on February 28, 2011 at 2:52 pm said:

            Hi Wendy! Unfortunately, we don’t sell Animal Adventure anymore. But if your kids have a Wii, they might want to check out Pet Rescue.

        • patelynn, on July 20, 2010 at 3:47 pm said:

          how do u make A character

          Reply
  3. Richard, on May 4, 2009 at 7:40 pm said:

    I need to know where to buy yor products like Jump Start kindergarten, first grade, toddlers, etc

    Reply
    • JumpStart, on May 13, 2009 at 2:59 am said:

      Hi Richard –
      You can find JumpStart products at major retailers including Target, Best Buy, Costco and Wal-Mart. Many of our titles are also available online at Amazon or http://shop.knowledgeadventure.com
      Cheers!
      The JumpStart Team

      Reply
      • Heather, on July 6, 2009 at 9:41 am said:

        I’ve purchased your Jumpstart Advanced for Preschool world, and it says there’s 5 new 3D worlds and my daughter has already completed the first world. How do we open the new worlds???

        Reply
        • JumpStart, on July 6, 2009 at 5:24 pm said:

          Hi, Heather-

          You’ll need to purchase membership to access the rest of the worlds. The game is simply too large to put on one CD, so the CD includes 2 “adventures” (which take the average student 2 months to complete) with the option to subscribe for an additional 10 months of content. Thanks, and please let us know if you have any more questions!

          The JumpStart Team

          Reply
          • Buddy King, on December 13, 2009 at 7:44 pm said:

            it is very misleading to not have this clear when you purchase the CD.

          • Jill, on February 6, 2011 at 10:02 am said:

            I agree that this is extremely misleading and should have been clarified when the CD was purchased in the first place.

          • JumpStart, on February 7, 2011 at 11:25 am said:

            Hi Jill – We apologize for any misleading information. If you would like any further clarification, please do not hesitate to reach out to us. We appreciate your support!

          • kat, on April 26, 2011 at 4:16 am said:

            i need help with my mithyi colored it yester day and wene the egg hachter it was white whate do i do and are thare going to be more mithy contest

          • JumpStart, on April 26, 2011 at 9:32 am said:

            Hi Kat! You can change the color of your mythie by going back to the eggulator. Also, we will have more contests in the future. Please keep checking the blog for updates!

  4. Diana, on May 21, 2009 at 12:15 am said:

    My 5 year old grandson has been playing on Jumpstart since he was 3. We have a mission on 3D Jumpstart World on-line to find his cabin and put a picture on the billboard. We have searched and searched for his cabin in Adventureland and cannot seem to find it. There isn’t a map for Adventureland, can you please tell me where we need to go to get to the cabins?

    Thanks.

    Diana

    Reply
    • JumpStart, on May 21, 2009 at 4:11 pm said:

      Hey Diana,
      The cabin is located by the entrance of the island. If you make your way towards the dock and boat, you should find it! Let me know if you are still having trouble. Good Luck!
      -The JumpStart Team

      Reply
      • Debra, on June 30, 2009 at 3:03 pm said:

        I still cannot find the cabin. I’ve gone all over the place. What does this place look like? How can I find it?

        Thanks,

        Debra

        Reply
        • JumpStart, on July 7, 2009 at 9:45 am said:

          Hi, Debra-

          We’re guessing you’re in AdventureLand. The cabin is on the beach outside the town. If you’re in the town, you’ll need to cross the wooden bridge near Foot Frenzy and the jukebox. Once you cross the bridge, go through the archway. Then, just make your way out to the beach to find your cabin.

          We hope this helps you. If you still can’t find the cabin, you can let us know where you are in AdventureLand and we can direct you more precisely. Please let us know if you have any more questions. Happy exploring!

          The JumpStart Team

          Reply
          • brianna, on September 30, 2010 at 5:35 pm said:

            jumpstart can you please help me find all the pieces to the map i just now started please respond before i have to go to bed PLEASE HELP ME !!!!!!!!!!!!!! or just help me find never mind please help me find them al before tangorra does PLEASE HELP ME !!!!!!!!!!

          • JumpStart, on October 1, 2010 at 8:58 am said:

            Hi Brianna – Unfortunately, the map pieces have already been swept away so you will not be able to find them anymore. The good news is that Tangorra was stopped and all of the Voltage dragon eggs were rescued! Stay tuned to the JumpStart Blog and we’ll let you know next time Tangorra starts causing trouble again so that you can join the hunt.

          • grace, on July 17, 2011 at 2:05 pm said:

            i still cannot find my cabin.i’ve looked everywhere and i can’t find it

          • JumpStart, on July 18, 2011 at 9:57 am said:

            Hi Grace! We’re guessing you’re in AdventureLand. The cabin is on the beach outside the town. If you’re in the town, you’ll need to cross the wooden bridge near Foot Frenzy and the jukebox. Once you cross the bridge, go through the archway. Then, just make your way out to the beach to find your cabin. We hope this helps you. If you still can’t find the cabin, you can let us know where you are in AdventureLand and we can direct you more precisely. Please let us know if you have any more questions. Happy exploring!

          • Ashley, on December 22, 2011 at 1:03 pm said:

            i was Hacked For My membership i had it for a year. My daughter is rly sad whoever did that is very rude would you ‘JumpStart’ give it back to my daughter plz :(

          • JumpStart, on December 22, 2011 at 1:43 pm said:

            Hi, Ashley- We are so sorry for the error, however it doesn’t appear that your account was hacked. There might have been an mistake in our records. We will email you with more information.

        • kaylee, on February 17, 2011 at 8:24 pm said:

          hello derba i had the same misson and itis where you fist came to lost shores i think.

          Reply
    • megan lydon, on October 25, 2009 at 1:21 pm said:

      to tell you the truth i do not no much about it !!!!!

      SORRY!!!!

      Reply
    • kat, on April 26, 2011 at 10:49 am said:

      i did what you told me go to the eggulater but i stil cant chang my mithys coller and it has arady hached so what do i do now let me know as sone as you can

      Reply
      • JumpStart, on April 26, 2011 at 3:53 pm said:

        Hi Kat – You can change the color of your mythie once it enters Mythie Training area. Once you click on the mythie, and then the dress up option, a color kit will appear. However, you cannot access this until your mythie has matured enough to enter the ‘Mythie Training’ area.

        Reply
      • JumpStart, on April 26, 2011 at 3:53 pm said:

        Hi Kat – You can change the color of your mythie once it enters Mythie Training area. Once you click on the mythie, and then the dress up option, a color kit will appear. However, you cannot access this until your mythie has matured enough to enter the ‘Mythie Training’ area.

        Reply
  5. maggie, on May 22, 2009 at 2:16 pm said:

    my son is almost 4 years old, he loves the game, but I’d like to go over more activities before becoming a member, he already finish, level 1 and to 2 but it’s imposible to move on level 3, my ? is that’s all? he have to become a member to move to 3rd level?
    Thanks

    Reply
    • JumpStart, on May 22, 2009 at 4:57 pm said:

      Hey Maggie,
      Yes, unfortunately, free membership ends at the second level, and he will have to become a member to advance to the third level. If cost is an issue, we do offer a monthly plan that only costs $7.99 a month. You can pay for one month and then cancel it if you are unhappy.
      However, if you are playing the box game, the first two levels, if explored entirely, should last a child at least two months worth of curriculum. I apologize if the box set did not explain that clearly. I hope that helps you Maggie! Please let me know if you have any other questions!
      Best,
      The JumpStart Team

      Reply
      • Catherine Warren, on January 2, 2010 at 7:26 pm said:

        Two months?? We bought it on New Year’s Day and we’re done with the first two levels already (January 3), and trying to understand how to get up to Level 3. From reading this, it seems that we have to pay more money to continue the game. I had no idea this was a pay-for-access game after the introductory teaser levels. I feel very misled.

        Reply
        • JumpStart, on January 6, 2010 at 1:50 pm said:

          Hi Catherine – We are very sorry to hear you feel misled and are currently revising our packaging to make sure customers understand exactly what they are purchasing. A customer service representative should be in touch with you shortly to see if we can improve your JumpStart experience. Thank you for your feedback!

          Reply
  6. JuLeah, on June 7, 2009 at 11:25 pm said:

    Hello,

    I am looking for info on super gems and what a child might do with them once she’s earned a few.

    Thanks

    Reply
    • JumpStart, on June 9, 2009 at 8:25 pm said:

      Hi JuLeah,

      When your child earns a Super Gem, she can redeem it for a “Super Gem Reward” certificate that you create on JumpStart.com. You can come up with your own reward or choose from a list of fun activities like “A Trip to the Park” or “Going Out for Ice Cream.”

      To activate Super Gem Rewards, you’ll need to give your child permission to access the Internet. Visit the Parent Center (the pencil icon on your desktop) and check the Internet permission checkbox at the bottom of the page under the “Holiday Celebrations” tab.

      Then, you can go to the “Super Gems” page under the “Manage Account” tab while you’re logged into JumpStart.com. There, you can create a new Super Gems Reward for your child. Next time your child plays JumpStart, she can buy the reward with her Super Gems by clicking on the mailbox outside her house. Finally, your child can print out the reward certificate she’s earned and redeem it with you!

      Studies show that children learn better when parents are involved. Super Gem Rewards are a great way for you to provide positive reinforcement to your child and extend learning beyond the computer. Please let us know if you have any more questions. Happy exploring!

      -The JumpStart Team

      Reply
  8. heather, on June 10, 2009 at 7:59 am said:

    punk punks are cute and sometimes pesky to me.

    Reply
  9. tsad2, on June 25, 2009 at 5:05 pm said:

    We have just purchased the 3D-Virtual World. The kids love it. I understand the concept of books being colored by achievements. Three books means a new land opens. Mostly by error and just playing, we have filled one book. My question is how? I want to be able to help the kids at least alittle. Can someone help me understand the basic structure of the program?

    Reply
    • JumpStart, on June 26, 2009 at 1:36 pm said:

      Hi there-

      The game is basically linear in structure, with Task A leading to Task B, Task B leading to Task C, etc. The JumpStart characters will give your children missions in order as they play through the game, and they’ll fill up storybooks as they go. If they miss or forget the explanation of a mission, they can click on their JumpStart communicator (question mark icon) in the bottom right corner of the screen to see and hear it repeated. Hope this helps. Please let us know if you have any more questions!

      Best,

      The JumpStart Team

      Reply
  10. Naomi, on July 3, 2009 at 11:57 am said:

    Hi,

    I bought my daughter JS World 1st grade when she was in kindergarten and she really enjoyed it. Now she’s entering 2nd and I’d like to get the second grade JS World. If she does the newer online version, with the avatars, will she have to go back through the lower level curriculum? How does your program know where she should start?

    Thanks

    Naomi

    Reply
    • JumpStart, on July 6, 2009 at 5:20 pm said:

      Hi, Naomi-

      There are different areas within the online game that are designed for children at different grade levels. Based on your daughter’s grade level, she should play in AdventureLand. Furthermore, your membership to JumpStart.com will allow you to download the same games that are available in stores, so your daughter will be able to play those, too. You can just download the appropriate game for her age. Please let us know if you have any more questions!

      Best,

      The JumpStart Team

      Reply
  11. Cutiepuffle, on July 7, 2009 at 8:10 am said:

    hiiwouldliketoknowtotypeinyournameforyourjumpee?

    p.s.ibrokemyspacebar

    Reply
    • JumpStart, on July 7, 2009 at 9:07 am said:

      Hi there-

      As a security measure, the online game doesn’t allow you to type in a name for your Jumpee. Instead, you get to choose a combination of three words from the provided lists to name your Jumpee. Hope this helps, and please let us know if you have any other questions!

      Thanks,

      The JumpStart Team

      Reply
    • Kate, on June 22, 2011 at 9:58 pm said:

      Ok thats looks like a bunch of jibrash

      Reply
  12. Andrew Poe, on August 18, 2009 at 12:07 pm said:

    Could you tell me if Jump Start World 3rd Grade is available now? I have done the previous grades and was wondering about 3rd grade. Please reply ASAP
    Thanks

    Reply
    • JumpStart, on August 19, 2009 at 10:36 am said:

      Hello there! Unfortunately, we do not have a 3rd grade game for the JumpStart virtual world at the moment. We do have other games geared for 3rd graders though, that you will definitely enjoy! You can see them on our website. Check it out and let me know what you think!
      Thank You,
      The JumpStart Team

      Reply
  13. Jean, on August 26, 2009 at 12:15 pm said:

    I have been subscribing to Jumpstart for my daughter for about 5 months now and she has problems EVERYTIME she gets on. I have fast internet and all her other sites work fast but not Jumpstart. She gets on Jumpstart for about 2-3 minutes and then it locks up….It is very upsetting for her because she really likes Jumpstart.
    Am I the only one having problem with this? I would hate to cancel it…Please help!

    Reply
  14. Lisa, on September 3, 2009 at 2:49 pm said:

    Our daughter is now in 3rd grade and we want to upgrade. Our daughter loves the program, unfortunately she has outgrown the program for her age/grade. Are there any 3rd grade / 8+ year old reading math activities available to those of us that pay monthly?

    Reply
    • JumpStart, on September 8, 2009 at 1:22 pm said:

      Hi Lisa,

      Thank you for your question! We currently have a world in production that will be added to our online game for 3rd-5th graders. This area, currently called FutureLand, is scheduled to release this Fall if all goes well!

      Reply
  16. Liliana, on September 11, 2009 at 6:04 am said:

    We have many of your software, but have not tried the online interactive programs yet. I have a 7 year old and a 10 year old. I am interested in becoming a member. How can I do that? What interactive activities (lands?) do you recomend for their ages? Are these games educational like your software?
    Thanks

    Reply
    • JumpStart, on September 11, 2009 at 12:36 pm said:

      Hey Liliana,
      Great to hear you are interested in becoming a member! One cool part about becoming a member is that you are able to access all the updates and newest features right away. Since the boxed product isn’t “live” online access to new features right away isn’t possible. You can join by going to http://www.jumpstart.com and clicking the MEMBERSHIP button. Once you register you are good to go! Your children will want to go to the submarine. This is how you access AdventureLand where many of the educational games for 7-10 year olds are located. Also, keep an eye out for MarineLand, a new land we will introduce to the online game in a couple weeks.

      Lastly, yes, our online game is completely educational. Just like all our boxed products, learning is our #1 priority!
      Thanks and I hope this helps!
      The JumpStart Team

      Reply
  17. Melanie, on September 13, 2009 at 4:16 pm said:

    Hello I have a membership for my son and wehave completed all the stories in storyland isit now time to go to lost Island? We cannot seem tofind our way there can you help us??

    Reply
    • JumpStart, on September 14, 2009 at 9:12 am said:

      Hey Melanie,
      Looks like it is time for your little one to tackle AdventureLand! You can find this by going to the submarine in Lost Shores. When you enter the JumpStart World, go to the right, towards the water. You should see the big yellow submarine under the hot air balloon. Your child’s next set of challenges and adventures can be found there! Good luck and please let us know if you have anymore questions!
      Best,
      The JumpStart Team

      Reply
  18. mackenzie, on September 19, 2009 at 12:03 pm said:

    hi , my daughter just loves it!! we had to become members . I was just curious if you could help us with the riddle to find what it is in marine world that is pointing to the town? she’s been working on this for two days. have a great day!

    Reply
    • JumpStart, on September 21, 2009 at 11:50 am said:

      Hi Mackenzie-
      I had some trouble with the riddle as well, but I spoke with the producers and here are the directions they gave me…
      1. When you enter Merrlywood, head to the cliffs towards the right.
      2. Run up the roof and use the moving platform to go up to the cliff.
      3. Once you are at the top, run over the hand.
      Hope this helps!!
      -The JumpStart Team

      Reply
    • sierra testerman, on August 11, 2010 at 4:33 pm said:

      its right next to a big building i love it to

      Reply
  19. GAhome2mom, on September 29, 2009 at 8:12 am said:

    I would like to review this product. Let me know. :)

    Reply
  20. julia, on October 12, 2009 at 11:04 am said:

    my son has grown out of the jumpstart 3D world and he is now in 5th grade and he still wants to play it and he wonders if there will be a place for 5th to 6th grades please help!

    Reply
    • JumpStart, on October 12, 2009 at 11:23 am said:

      Hi Julia,
      JumpStart is planning to release FutureLand to the online world, an area meant for 3rd to 5th graders, late this month! We hope your son will enjoy it as he tackles learning activities that are appropriate for his age level, and we’re glad to hear that he remains so dedicated to our game! Please continue to follow this blog for further updates on FutureLand!
      Best,
      The JumpStart Team

      Reply
      • Clara ( Margaret and Julie's mom), on March 5, 2011 at 1:35 pm said:

        Julia- Have you checked out FutureLand? It is geared toward older grades such as 3rd, 4th, 5th and beyond. It helps in more challenging subjects such as history, etc.
        Bye!!
        Clara

        Reply
  21. Kathleen, on October 13, 2009 at 8:06 am said:

    Benjamin is playing the new online jumpstart.com jumpstart world programs. He is waiting breathlessly for FutureWorld to open, and is using the Adventureland ones. He is homeschooled. Is there any way to get a progress report beyond the number of stars he gets/week, for the online games?

    Reply
    • JumpStart, on October 14, 2009 at 11:25 am said:

      Hi Kathleen,
      Unfortunately, there is no progress report available for the online game beyond what you’ve mentioned and the little performance reviews following the completion of certain mini-games. However, with membership, you have full access to the Downloadable games found under Manage Account, which are outside of the online world, but offer more detailed progress reports. Check them out, if you’re interested.
      Best,
      The JumpStart Team

      Reply
  22. Julie Bicking, on October 14, 2009 at 8:39 am said:

    I really enjoy the world that you have created. Kudos!!! Is it possible to adopt a pet instead of purchase? I thought I saw it somewhere when the kids were playing but I can’t remember.

    my kids and I really enjoy playing online. You have a fantastic website. I can’t wait to see what you do for every holiday.
    Thanks! Julie B.:)

    Reply
    • JumpStart, on October 14, 2009 at 11:35 am said:

      Hi Julie,
      We’re really glad that your experience with JumpStart has been so positive. Now, you can’t adopt a pet in the JumpStart online world, but Jumpeez with membership are allowed to purchase Petz from the Petz Store on Main Street in the Downtown district with the virtual coins they gain from completing activities. We hope that cleared that up for you. As for the holiday themes, this Winter is going to be anything but dreary; you can (snow) bank on it.
      Best,
      The JumpStart Team

      Reply
  23. MusicMom123, on October 18, 2009 at 10:21 am said:

    Hi there !

    We have been debating about purchasing the Lifetime membership, but had a question. I understand the new Future World is coming out this month, which is geared towards the older students. We have been playing now for several years, my kids are now 7 and 9, but I wanted to make sure that the Lifetime purchase covers the newer areas too.

    Will it ?

    Please let me know !
    Thanks !

    Reply
  24. MusicMom123, on October 18, 2009 at 10:31 am said:

    Hi there !

    One more question… on the lifetime membership, I noticed that it reads a “minimum of two years guaranteed.” What exactly does that mean ?

    Please let me know !
    Thanks !

    Reply
    • JumpStart, on October 19, 2009 at 2:46 pm said:

      Hi MusicMom,
      To answer both your questions, first, yes, lifetime membership will cover all present updates and all updates to come, including new lands released. As for your other question, that clause means that we guarantee that lifetime memberships last for as long as the site is active and, in any case, with at least two years of online game play being available to you. If, for some reason, we close down the site before two years have passed with your membership, you would be entitled to a pro-rated refund.
      Hope that helps,
      The JumpStart Team

      Reply
      • MusicMom123, on October 19, 2009 at 2:50 pm said:

        Thank you VERY much for such a quick reply and for explaining things so well ! :) We are so excited… The kids really love Jump Start, and I would like to give them this opportunity to continue enjoying the programs !
        :)

        Reply
  25. Rileysmom, on October 28, 2009 at 6:23 am said:

    I have to say that my son loves Jumpstart. We bought Kindergarten when he was 3 and 1st grade when we was 4. I was just wondering if we become members, does he get to download 2nd grade? Or does the membership only include the online games? I haven’t watched him play the online games much but they don’t seem educational like the Kindergarten or 1st grade. I am a bit confused over what we get for becoming members.

    Reply
    • JumpStart, on October 28, 2009 at 9:49 am said:

      Hi Riley’s mom,
      Members have full downloadable access to the Preschool through 2nd Grade games, so, yes, if you became a member, you would get to download the 2nd Grade game, Quest for the Color Meister as part of your membership. With the membership comes full access to the online world, which includes access to all the different Lands within JumpStart.com. These different lands include scores more learning activities than are available in the free, trial version of the game.

      Reply
  26. Daniela Birkelbach, on November 12, 2009 at 9:19 am said:

    I’m contemplating the Lifetime membership. My son (4 yrs) loves the JumpStart 3D Virtual World (Grizzly McGuffin). Are there online games included in the lifetime membership? Does lifetime actually mean lifetime. I saw somewhere in the T&C something for at least 2 years. Can you guys cancel the membership after two years? Anything else included besides the additional units in the game?

    Love your product!
    Daniela

    Reply
    • JumpStart, on November 12, 2009 at 9:48 am said:

      Hi Daniela! Thank you for considering a JumpStart membership! With membership, you will have access to the additional units for The Legend of Grizzly McGuffin as well as complete access to the other 3 titles in the Virtual World line. For example, once your son is ready to move up to the slightly older product, Trouble in Town, you will be able to download that game and play through all the units rather than heading back to the store to purchase the boxed version of this game. In addition, you will have complete access to the online world at JumpStart.com. This world includes all sorts of learning games and worlds, as well as the ability to play with real-life friends online (don’t worry, this is completely safe as we have restricted the interaction to just dance moves, prescripted phrases and emoticons).
      The note about the 2 years in the T&Cs means that if for some unexpected reason, the site is closed in less than 2 years, you will be able to get a pro-rated refund. That being said, we are certainly planning to have the site open for many years and you would continue to be a member!
      Hope that helps – please let us know if you have any additional questions.

      Reply
  27. Nancy, on November 16, 2009 at 7:46 pm said:

    How do i make a change to a child’s name on the login screen for the website?

    Reply
    • JumpStart, on November 17, 2009 at 12:27 pm said:

      Hi Nancy,
      I’m afraid you can not edit the child’s name at the Login screen. One option is “adding” another child with the change; however, this would mean that he or she would have to start the game over in the new profile.

      Reply
      • Nancy, on November 17, 2009 at 12:34 pm said:

        how do I delete the incorrect child’s information?

        Reply
        • JumpStart, on November 17, 2009 at 7:17 pm said:

          Sorry, it’s not an option at this time.

          Reply
          • Amy, on April 28, 2011 at 5:34 pm said:

            I just got a trial membership, as we are looking at this for a curriculum, and will then becoming Lifetime Members. I have two issues, and they both sort of fit here (sorry if misplaced).

            1)I tried to download the prek downloadable game for free. When I tried to access it, it told me I needed to reinstall it because something was wrong. I deleted it, and then went to the page to click on it again to reinstall..only it was no longer available. As a mom of a 2 and 4 year old, how do I have access back to that so I can reinstall it?

            2) I DID successfully download the next game up (4-6 year olds), only to find that only one (of four) registered kids show up. I checked under the website, and all four are there and listed, but in the game, as well as parent portal, there is only one child listed. Is there a fix for that?

            Thanks for all your help :D

  28. kymom, on November 17, 2009 at 7:25 am said:

    Is there a way to make the dragon fly? It seems that we have seen others dragons flying/hovering, but I am not sure how to do it. Thanks!

    Reply
    • JumpStart, on November 17, 2009 at 12:32 pm said:

      Hi kymom,
      We asked Customer Service about this, and they informed us that the dragon really just has incredible leaping abilities. Apparently, the dragon appears to fly by leaping as high as it can (Spacebar) and then kind of gliding in the direction the player controls it to (with WASD or the directional keys). Hope you all get the same results.
      The JumpStart Team

      Reply
  29. Chloe, on November 22, 2009 at 7:33 am said:

    Dear Jumpstart, I love your website but there is one problem. I don’t like the idea that I have to become a Member in order to do more fun stuff. I don’t think it is fair. Thanks Chloe P.S If my comment is rude, just read it and understand.

    Reply
  30. Daniela Birkelbach, on December 2, 2009 at 4:19 pm said:

    HEllo my son (4) is playing in unit 3 of Jumpstart (4 – 6) Virtual 3D world. His task is to buy a present for Ivy and deliver it to her. We cannot figure out how to deliver it to her. He bought a green gem but don’t know how to give it to her. Any advice is appreciated.

    Thanks,
    Daniela

    Reply
    • JumpStart, on December 3, 2009 at 11:03 am said:

      Hi Daniela,
      Our Customer Support Team explains that this mission wants your son to go talk to the different characters to gather clues, suggesting what he should buy her. The clues are something green, something shiny, and something in a set of 3. To satisfy these conditions, your son must buy the stack of 3 green gems. The stores sell gems in stacks of 1 and 3, and it sounds like your child purchased the single stack gem, which wont work for this mission. Return and buy the 3-stack of gems (but don’t buy the single gem 3 times), then they will be able to go up to Ivy and give the set to her. Hope that takes care of the task!
      The JumpStart Team

      Reply
  31. Terry Whalen, on December 3, 2009 at 4:12 pm said:

    Hi, my son Oliver loves Jumpstart. He recently entered the 7th level. Does this level correspond to age 7?
    Best,
    Terry

    Reply
    • JumpStart, on December 4, 2009 at 12:23 pm said:

      Hi Terry,
      Can you inform us as to which game he is playing? Is he playing one of the downloadable virtual worlds, grades K-2nd? If so, then this 7th level corresponds to approximately the 7th month of 12 months of learning within a given grade.
      Does that answer your question?
      Best,
      The JumpStart Team

      Reply
  32. Terry Whalen, on December 4, 2009 at 12:57 pm said:

    yes, it’s the online version – we are all about online!

    Reply
  33. margaret, on December 5, 2009 at 6:25 am said:

    my children love jumpstart so much. they wake up so early just to play jumpstart and by the way my children are asking whrn is freefall mountain coming ?

    Reply
    • JumpStart, on December 8, 2009 at 12:38 pm said:

      Hi Margaret,
      We’re glad your children enjoy our product so much. They can expect FreeFall Mountain to be released within the week.
      Enjoy,
      The JumpStart Team

      Reply
  34. margaret, on December 5, 2009 at 2:04 pm said:

    one more problem when my child {viola} finishes any misson in marineland the game gets stuck

    Reply
  35. Connie Jones, on December 10, 2009 at 8:56 am said:

    I have 2 children registered, Michael and Maeve. At this point, both figures are males. How can I change Maeve,s figure to a female?

    Also, I have signed up for full lifetime membership. How do I access programs other than the Neighborhood?

    These programs are great! You will have many new converts!

    Reply
    • JumpStart, on February 19, 2010 at 11:19 am said:

      Hi Connie,
      Thank you for choosing to purchase a lifetime membership to JumpStart. Outside of the many special lands found in the online world at JumpStart.com, like FutureLand and StoryLand on MainStreet, you can access full, story-driven games under the Manage Account tab after logging in, under “Downloadables”.

      To turn your daughter’s character to a female avatar, head to the Jumpee Creator on MainStreet, just to the left of the insertion point, after launching the online world to play. There you can alter the look of Maeve’s Jumpee’s hair, attire, and much more to appear more feminine. The same would be true if your son had started with a female character and wished to change it to male.
      Hope that helps,
      The JumpStart Team

      Reply
  36. margaret, on December 30, 2009 at 11:22 am said:

    my kids where thinking could you put a shop for rollerskating and a rollercoster

    Reply
  37. Susan, on January 1, 2010 at 8:19 am said:

    Hi. My preschooler is on level 7 of Grizzly McGuffin and I don’t know if he somehow reset the level to a higher grade or if the tasks simply become more difficult as the levels progress. It is asking him to do addition and substraction which he isn’t ready for yet. Do we need to figure out how to reset the grade level? Thanks, Susan

    Reply
    • JumpStart, on January 4, 2010 at 9:47 am said:

      Hi Susan – Yes, the tasks do become progressively more difficult as players move through the games. I have passed your comment and contact information along to the customer service team to see if they can help you rewind a bit. Please keep an eye out for an email from them. Thank you for playing JumpStart!

      Reply
  38. Christy, on January 1, 2010 at 7:57 pm said:

    We just bought the 3D Jumpstart Virtual at Target. Is there more than the one level of your own house, library, and how do we show our 4 yr old daughter how to get there to the other levels if there is. Is the goal to rid all your backpack stuff? The game did not come with any instructions so just need some direction. Then the online prices. What are those? Thanks

    Reply
  39. Laurie, on January 16, 2010 at 10:56 pm said:

    We bought a skateboard but now cannot find it to use. can we get it back?

    Reply
    • JumpStart, on January 18, 2010 at 10:22 am said:

      Hi Laurie,
      Go to the Ridez shop, and enter the garage attached to the side of the Ridez shop with the garage door, clicking on the ride you’d like to use (bringing it up on the center display), and exiting the inventory screen with the exit arrow. You should find your Jumpee with it, upon exiting. Hope that works!
      The JumpStart Team

      Reply
  40. ItsAJewelryThing, on January 18, 2010 at 3:47 pm said:

    I am a lifetime member and was so excited about all of the new online games like adventureland, futureland, etc. However, EVERY time we play the new game, it has to load when trying to go to different areas and the loading time takes way too long. My kids are used to the JumpStart 3D Virtual World where you just click and you’re instantly where you want to go. This waiting around for the loading time to enter a different area each time is extremely frustrating for me and my kids. This is the 2nd or 3rd time I’ve inquired about this issue but have yet to receive a response. Please tell me there’s a fix for this issue so my kids can get on with playing all JumpStart’s cool games. They love them so much!

    Reply
    • JumpStart, on January 18, 2010 at 5:18 pm said:

      We’re sorry this loading issue has been causing so much frustration. Many JumpStart.com users have reported similar issues. We’d like to redirect you to the JumpStart.com FAQ page, where we have resolutions to this very problem listed under the Online Game Issues category; please click to http://www.jumpstart.com/customercare/faq.aspx. Often, loading problems can be solved with Unity Player updates, which are detailed in the link. Give the suggestions a try, and hopefully they will resolve the issue. As you may know, you can still access all those 3D Virtual World games, covering Preschool through 2nd Grade, in their entirety as a member, reachable under the Manage Account tab.
      Best of luck,
      The JumpStart Team

      Reply
  41. ItsAJewelryThing, on January 18, 2010 at 5:31 pm said:

    I already tried everything suggested in the FAQ. Do u have any other suggestions to speed up the loading time when switching from one are to another?

    Reply
    • JumpStart, on January 19, 2010 at 4:48 pm said:

      Outside of clearing temporary internet files and cache data, it sounds like your loading performance may be limited by your internet service, which we have no control over, I’m sorry to say. Good luck.
      The JumpStart Team

      Reply
  42. Anastasia, on January 19, 2010 at 3:22 pm said:

    How do know how much sand dollars you have in marine Land? I can’t keep track of the sand dollars.

    Reply
    • JumpStart, on January 19, 2010 at 5:34 pm said:

      Hi Anastasia,
      You can keep track of the number of Sand Dollars you’ve earned in MarineLand by clicking on your Jumpee Communicator, which looks like a cell phone/walkie-talkie hybrid, in the bottom right-hand corner of your screen and clicking on the Game Progress button at the top of the page that comes up. You’ll be able to see how many Sand Dollars you already have and how many more you’ll need to earn your swim-tail!
      Enjoy the Sea,
      The JumpStart Team

      Reply
  43. Kiki, on January 21, 2010 at 4:42 pm said:

    I have been working on jumpstars mostley I earned all the parts of the storybooks in Storyland I became a explorer in AdventureLand I have a mermaid costume & became a citizen of Marineland in Marineland I became a secret society in Futureland & im in the hall of fame with 1500 jumpstartz I love jumpstart

    Reply
  44. Anastasia, on January 24, 2010 at 8:22 am said:

    In that best buddy contest, I already won 500 coins, but can I still get 5 coins every time someone types in my buddy code?

    Reply
  45. Frank, on January 24, 2010 at 3:49 pm said:

    My daughter has beaten the game. am wondering how to start over or add characters?

    Reply
  46. Juliet Wilson .Anika's mom., on January 31, 2010 at 6:05 pm said:

    My Daghter Anika Has Started 2nd Grade & How Does She Move To The 2nd Grade Level

    Sincerly
    Juliet Wilson

    Reply
    • JumpStart, on February 1, 2010 at 6:13 pm said:

      Hi Juliet,
      As a JumpStart member, you can download our Quest for the Color Meister title which is meant for 2nd graders. Also, you can raise the challenge to our online world learning games, such as Jet Pack in AdventureLand and Bubble Trouble in MarineLand (both can be found in the Brain Training Arcade), by selecting a higher curriculum level that is challenging for Anika.
      Hope that helps.
      Best,
      The JumpStart Team

      Reply
  47. nadine, on February 5, 2010 at 5:23 pm said:

    whenever my child hits the mailbox it says she needs perimission from parent. I hit on the pencil on the desktop, and i checked the box in the holiday thing, but when i click out of it and back in, it is no longer checked, and i don’t see anything that says to save it? what am i doing wrong

    Reply
    • JumpStart, on February 8, 2010 at 12:39 pm said:

      Hi Nadine – How strange! I’ve passed your question along to the customer service team. Please look out for an email from them to the address you submitted this comment under. Thanks!

      Reply
  48. Anastasia, on February 6, 2010 at 10:19 am said:

    On the Valentine’s day scavenger hunt, I looked at one Valentine’s Day Spoiler Article,but even with that I can’t find one. It’s the pink one that says hugs in Downtown. Where is it

    Reply
  49. Anastasia, on February 6, 2010 at 10:27 am said:

    Never mind. I just found it.

    Reply
  50. Angel, on February 6, 2010 at 11:05 am said:

    I purchased the Jumpstart Virtual World CD, for ages 6-8, and I have this mission to buy these 2 kinds of plants from Flo’s store, but I don’t have enough gems. I went to the math arcade, then I clicked on the thing inside there that takes you to the list of learning games, but something popped up that said the game had stopped working, then it exited me out of the game. I went back to the game and went to the arcade, but the same thing happened again.I’m confused. Help!

    Reply
  51. Pam, on February 7, 2010 at 2:32 pm said:

    Hi, where is the purple friends heart on MainStreet? I already looked at the article on it, but I don’t get it.

    Reply
  52. Marrie, on February 7, 2010 at 2:40 pm said:

    Help!! In Jumpstart CD for ages 6-8, I have a mission to buy something, but I don’t have enough gems and I went to play a learning game but I was logged out suddenly when I went inside the treasure tracker. I keep trying but it won’t work. It also won’t work if I go to an arcade instead of just clicking on the treasure tracker.

    Reply
    • JumpStart, on February 8, 2010 at 12:36 pm said:

      Hi Marrie – Please look out for an email from our customer service team to the address you submitted here. Hopefully they can get you sorted out!

      Reply
      • Terran, on September 13, 2010 at 7:11 pm said:

        Im having the same problem. We go into the Math Arcade, click on an icon and nothing happens, I then am unable to leave the arcade, the exit button just beeps in error and will just keep saying over and over to click her to exit. I have to close the game in order to continue.

        Reply
        • JumpStart, on September 14, 2010 at 7:32 am said:

          Hi Terran – I’m sorry to hear you’re having problems too! Did you try the fix that we recommended?

          Reply
          • David T., on July 26, 2011 at 4:48 pm said:

            We are having this same problem. The game crashes when we enter the treasure tracker or one of the arcades in the game. We are running Windows 7 in Windows XP SP2 compatibility mode. This game worked in the past.

            Thanks.

          • JumpStart, on July 26, 2011 at 4:54 pm said:

            Hi David! We’re sorry your having trouble getting into some of the arcade games. Try clearing your cache, this may help your problems. Instructions for that are here . If that doesn’t work, please call or email our customer support team at 800-545-7677 or support@adventure.com mailto:support@adventure.com so we can get you back into the games as soon as possible.

  53. Avery Wilson, on February 7, 2010 at 6:29 pm said:

    I have trouble when I log into jumpstart is takes 15 minutes before its all the way loaded I when I log in it useully always freezes up

    Reply
  54. sherry, on February 13, 2010 at 11:39 pm said:

    cool website! Really its awesome! My grandaughter is so smart now! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  55. Peter, on February 17, 2010 at 5:27 pm said:

    Hi my kids love playing Jump Start Music (ages 5-8), but it won’t play on our new G5 Mac (OSX). How do I buy the version that will play on our new computer ?

    Thanks
    Peter

    Reply
    • JumpStart, on February 23, 2010 at 7:03 pm said:

      Hi Peter- I’m afraid that the JumpStart Music disc is one of our older titles and is no longer being updated or sold. Thank you for your interest, though!

      Reply
  56. Anonmous, on February 22, 2010 at 4:34 pm said:

    My younger brother and I have been playing the quest for the coleur miester (2nd grade) and I enjoy the game, however I am going into a higher grade next year. What is the maximum grade level the 3D virtual world can attend for.
    Thanks for the help
    Anonomous sister

    Reply
    • JumpStart, on February 23, 2010 at 7:01 pm said:

      Hi – Thanks for the question! The JumpStart 3D Virtual World games are unfortunately only available up to 2nd grade, so you are currently playing the highest level. However, there is an area in the online game, FutureLand, which was designed for 3rd to 5th graders. Enjoy!

      Reply
  57. Juliet wilson Anika's mom, on February 28, 2010 at 9:01 am said:

    My daghter does not know how to place a bed in her room she bought one & does not know how please help

    Reply
    • JumpStart, on March 12, 2010 at 4:13 pm said:

      Hi Juliet,
      Please reference this article for instructions on how to place furniture in the player’s room. The pertinent information on positioning is towards the bottom of the post. Good luck.
      The JumpStart Team

      Reply
  58. Juliet wilson Anika's mom, on February 28, 2010 at 9:04 am said:

    You know that thing in the lost island in Adventureland
    with the tiki’s & candles what level of lost island is that

    Reply
  59. rowan, on February 28, 2010 at 9:32 am said:

    now the house hut accesories that can go inside your house yah!

    Reply
  60. jumpstart.com, on March 2, 2010 at 5:05 pm said:

    Hi jumpstart!
    thanks so much for the comment!
    Sorry i sighned my last comment in correctly my name is actually jack………
    today my day improved. i have on idea i thought up today and that is, a rollar blade ride.
    But i no you guys are very busy and not all my ideas are completly good but remember just have fun!

    Reply
  61. Frankiebrainer, on March 4, 2010 at 3:31 pm said:

    (From Frankiebrainer) Hello. If you need any help about jumpstart, read my notes. I love jumpstart. It is so much fun. I greatly love futureland, But Adventureland and Marineland are my favorites. What is good about them: the punkpunks. punkpunks are an easy way to win coins. you can win 0-2 coins from 1 punkpunk. there are 5 locations of punkpunks: Adventureland mistic mountain, Adventureland mistic mountain insides, Advenbtureland punkpunk valley, Marineland merlywood, and Marineland caverns. Here is how to destroy a punkpunk: When it is close to you, jump in place ajnd you will land on it. Then, when you are on it, press the space bar again to squash it.

    Reply
  62. Frankiebrainer, on March 4, 2010 at 3:42 pm said:

    (From Frankiebrainer) Hello. If you need any help about jumpstart, read my notes. One of my notes said I greatly love futureland. I know a lot about it too. You can jump & spam a regular gord. you can only jump on a sheilded gord. you can only spam a gunning gord. You may find treasure chests in games.

    Reply
  63. Donna, on March 9, 2010 at 3:20 pm said:

    My 5 year old daughter has been on level 4 for over a month now. She moved from level 1 to 4 fairly quickly. What does she need to do to get to level 5?

    Reply
  64. jumpstart.com, on March 9, 2010 at 5:21 pm said:

    Classical music????
    I dont mean to be rude but are you guys crazy??? kids would definently prefer echolocation.

    Jack Savage

    Reply
  65. Anonmous, on March 10, 2010 at 5:39 pm said:

    HELP!
    We are in level 11 in Quest for the color miester (the shield of vision) We searched ALL of color valley and can’t find Stanley’s watch. We destroyed all the rocks too. WHAT SHOULD WE DO?
    Resond quickly
    Anonomous
    PS HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  66. dana, on March 21, 2010 at 10:35 am said:

    jumpstart makes dana feel happy.

    Reply
  67. sean, on March 22, 2010 at 10:21 am said:

    The jump start website is so cool!

    Reply
  68. Anommous, on March 24, 2010 at 8:25 am said:

    We are trying to decide whether or not to become lifetime members as our children are 6 & 8. Just wondering if there are games in the online worlds for Grade 3 to 5 yet. And if not do you have any idea when they will become available.

    Reply
    • JumpStart, on March 24, 2010 at 10:35 am said:

      Hi there,
      There are games in our online world that currently cover Grade 3 to 5 curriculum. The worlds of AdventureLand and MarineLand feature Hops’ Jet Pack and Bubble Trouble learning games respectively, which cover reading and math topics appropriate for ages 6 to 8, and the IQ Actionizer of FutureLand has learning challenges intended for kids 8 to 10. Thanks for inquiring.
      The JumpStart Team

      Reply
  69. nattie, on March 26, 2010 at 12:30 pm said:

    I am 13 years old,which seems a little odd, but I find jumpstart very enjoyable.MY sisters and I have alot of fun earning jumpstars. I have an autsitic brother. He’s often too destracted to pay much attention to anything, but jumpstart seems to really grab his attention. I think he likes the backgrounds because their bright and beautiful.

    Reply
    • JumpStart, on March 29, 2010 at 10:20 am said:

      Hi Nattie,
      We’re glad to hear that you, your sisters, and your brother all enjoy playing JumpStart together. It’s great to hear that kids younger and older than our intended age ranges can still find enjoyment in our online world, and that children with special needs can be engaged by it too. Thanks for playing!
      Sincerely,
      The JumpStart Team

      Reply
    • Eden, on April 25, 2010 at 10:24 am said:

      ♦◘♦◘♦◘♦◘♦◘♦Not really strange for a 13 year old to be one JumpStart, because it’s just plain AWESOME! ♦◘♦◘♦◘♦◘♦◘♦

      Reply
  70. Cornne Ferguson, on April 2, 2010 at 7:36 pm said:

    I have 4 grandchildren who play the online games. Frankie says, “to earn jump stars go to Adventure Land.”

    Some of my grandchildren get rewarded with jump stars as they leave Adventure land and some rarely get jump stars any more.

    What is your rule for earning jump stars? Are there some time periods when you don’t reward jump stars?

    Thanks!

    Reply
    • JumpStart, on April 7, 2010 at 9:41 am said:

      Hi Cornne – Thanks for the question! JumpStars are earned for completing mission in AdventureLand and the other worlds. JumpStars are also earned for achieving mastery (80% or higher) in the Learning Games. If a player has already completed all of the missions in a world, they will not receive any additional JumpStars for exploring that particular world. However, they can continue to play the different content in the learning game (in this case, the Jet Pack game) and work toward achieving mastery to get additional stars. Hopefully this explains why some of your grandchildren are earning JumpStars while others are not – it all depends on what they are doing inside AdventureLand.

      Reply
  71. Matthew, on April 6, 2010 at 6:27 pm said:

    I like to play in Skate-O-Rama and Free Fall Mountain.

    Reply
  72. Matthew, on April 6, 2010 at 6:33 pm said:

    All of these things in this website are so cool!!!!!!!!!

    Reply
  73. Matthew, on April 6, 2010 at 6:40 pm said:

    You will like the new fun for kids jump start better. You should try it.

    Reply
  74. Alice, on April 13, 2010 at 7:48 pm said:

    I don’t think its fair that members get everything i am so sad boo hoo hoo p.s please write back jumpstart thank you!

    Reply
  75. Alice, on April 13, 2010 at 7:49 pm said:

    jumpstart rocks!

    Reply
  76. Alice, on April 14, 2010 at 5:52 pm said:

    whats the best game in the world JUMPSTART! YEAH!

    Reply
  77. Alice, on April 14, 2010 at 8:20 pm said:

    i love playing on jumpstart

    Reply
  78. angie, on April 17, 2010 at 4:26 pm said:

    is there something for my grandaughter , she’s 2 years old , thanks

    Reply
    • JumpStart, on April 19, 2010 at 9:22 am said:

      Hi Angie – Most of the games in our online world are designed for kids ages 3 and up, but with a little help, your grandaughter might be able to enjoy some of the younger games. Try taking her to StoryLand inside the world at JumpStart.com. This is our preschool game and teaches numbers, letters, colors and other basic skills!

      Reply
  79. Eden, on April 24, 2010 at 2:51 pm said:

    Also, in addition to the top JumpStar earners, my kids are asking for there to also be a top coin earners. I keep telling them that it might not be possible because coins go up and down, but they keep ASKING and ASKING and ASKING! I thought if I just wrote this question right in front of them they would be quiet.

    Reply
  80. Eden, on April 25, 2010 at 9:25 am said:

    One more question. My children are also really scared that they might get to many coins and they want to know if there is a limit to coins, even if the limit is very out of reach, like one million.

    Reply
    • JumpStart, on April 27, 2010 at 9:01 am said:

      Hi Eden – Nope, I don’t believe there is any coin limit. Hopefully you find something good to use all those coins on, though!

      Reply
      • Eden, on April 27, 2010 at 3:25 pm said:

        Actually thats kinda hard unless they are buying the room items, because they bought already everything that JumpStart has! (to buy of course. Even though, if one of the JumpStart places were 300,000 coins, they would be able to buy it. ABLE to. Not that they would want to spend all they own.)

        Reply
  81. Alice, on April 25, 2010 at 7:34 pm said:

    i’m a member!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  82. Alice, on April 25, 2010 at 7:36 pm said:

    i want you to know that i finished adventureland lost island but when is the next island coming in adventureland? i really want to know!

    Reply
  83. Alice, on April 28, 2010 at 10:28 pm said:

    i got 935 jumpstars i think and i don’t know how to earn more help!!!!!!!!!!

    Reply
  84. Alice, on April 29, 2010 at 4:48 pm said:

    i love jumpstart!!!!! its almost like toontown but thats not why i like jumpstart jumpstart is awsome because its very fun!!!!!!!!!!!

    Reply
  85. Alice, on April 29, 2010 at 4:50 pm said:

    jumpstart is so awsome i got 1238 coins i think yeah!

    Reply
  86. shirley, on April 29, 2010 at 5:05 pm said:

    Hi! I am Alice’s mom.Alice love’s jumpstart but she is very sad that she can’t get into level 9 . she can’t get onto level nine because she can’t finish all the learning games in futureland.so she want’s help I can’t help because I am so busy.And Alice really wants to know when is the next island cming in jumpstart adventureland. she finished lost island but the next island still didn’t come yet so could you tell me when the next island is coming?And again please help my daughter finish the learning games in futureland.Oh and Alice is very exited about the flying saucer ride!

    Reply
    • JumpStart, on April 30, 2010 at 10:53 am said:

      Hi Shirley – Thank you for writing to us! I’m sorry to hear that Alice hasn’t quite made it into level nine yet. If the FutureLand games are a little too advanced for Alice, maybe she can work towards level nine by playing some other JumpStart games. Take a look at http://blog.jumpstart.com/2010/04/14/jumpstars-and-ranks/ to find out which games can help Alice earn additional JumpStars. She might really enjoy playing the downloadable games – and should be able to find many additional learning games that are at her level. If you are a member, you can access these by going to “Manage Account” then “Downloadables” when logged in a JumpStart.com. I hope this helps! Please tell Alice thank you for playing JumpStart so often!

      Reply
  87. shirley, on April 30, 2010 at 5:07 pm said:

    one more question. Alice has read the jumpstars and ranks and she wants to know if the downloadables are connected to Alice’s jumpstart acount.And I read this comment to Alice and she doesn’t quite get it so Alice wants to know that if you finished the downloadables all the jumpstars will go into Alice’s jumpstart acount and you earned the jumpstars? And yes this comment that you wrote did help alomst.

    Reply
  88. Alice, on May 1, 2010 at 11:03 pm said:

    Oh my god!!!!!!!!!! I got 45 jumpstars till my next level. If I didn’t download those download ables I would’t have got 45 jumpstars on my next level thank you mommy! oh and i figered out the download ables are connected to my jumpstart acount!!!!!!!!!

    Reply
  89. shirley, on May 2, 2010 at 4:22 pm said:

    please help!!!!!!! my daughter downloaded the legend of grizzy mc gruffun she got onto the polite bage.frankie said you have to earn a super gem. When Alice went to the learning games the next set of learning games was blocked out. now she can’t get onto her next bage help!!!!!! saids Alice.

    Reply
  90. Rebecca, on May 4, 2010 at 5:35 am said:

    My daughter Alexyss has been driving me nuts wanting to subscribe to JumpStart. I have been looking over the information here and I have a few questions. First, Alexyss is in the 3rd grade and even at the end of the year still having problems with her basic multiplication problems. Is there a specific game I should buy that will concentrate on multiplication? Also, if I subscribe online am I getting the same content as if I were to purchase the software or do I have to purchase the software as well? What is teh difference? Thanks!

    Reply
    • JumpStart, on May 4, 2010 at 8:49 am said:

      Hi Rebecca – Thank you for considering purchasing a JumpStart product! Hopefully I can help clear things up for you.

      If you subscribe to JumpStart online, you will have access to the online world at JumpStart.com as well as 4 downloadable games – one for each grade level from preschool to 2nd Grade. Each of these downloadable games would take an average student in that grade to take approximately 10 months to complete, so each is a very large game covering many essential skills. You would not need any additional software for these games – they just require a current membership to continue working. For your daughter, the 2nd grade game might offer a nice review of a variety of topics and does include multiplication and division in the later lessons- however, if she is completing 3rd grade right now, she may find many of the lessons to be too simple. As I mentioned, a JumpStart membership would also give you access to the online world at JumpStart.com, including FutureLand which contains lessons for 3rd-5th graders including math, reading and social studies lesssons.

      That being said, it sounds as though you are interested in your daughter practicing her math skills specifically – and in that case, I would actually recommend that you try a product from our sister brand, Math Blaster. We have a game called Math Blaster – Master the Basics that is for ages 6-12. You can find out more and purchase the game here: http://shop.knowledgeadventure.com/Products/Math-Blaster–Master-the-Basics__20537.aspx

      Please let me know if you have any more questions!

      Reply
  91. Alice, on May 6, 2010 at 9:52 pm said:

    Love jumpstart!!!!!!!!

    Reply
  92. salmasbaffa, on May 6, 2010 at 11:02 pm said:

    i am a citizen of marineland,and i have finished adventureland.i am on my way to finish futureland it is funnnnnnn!!!!!!!!!!!

    Reply
  93. brenda, on May 7, 2010 at 2:30 pm said:

    good one Alice I laughed so hard when I saw this but thats kinda mean.

    Reply
  94. David, on May 7, 2010 at 8:06 pm said:

    Hello! I ‘m Alice’s dad Alice downloaded my first adventure she got onto petland but frankie said she has to plant a blue cactu. but on the bunch of flowers frankie said something flower on the octigon flowers its so messed up so Aice doesn’t know which is which. so please help!!!!!!

    Reply
  95. elizabeth, on May 7, 2010 at 8:56 pm said:

    how do you move????

    Reply
  96. Eden, on May 8, 2010 at 6:28 pm said:

    Why is there a tiny black smiley face at the side of the page?

    Reply
  97. Ben, on May 10, 2010 at 5:17 am said:

    Hello my son who loves Jumpstart cannot log on because every time we log on it brings us to the wii game then it says Auto Disconnect : Your Jumpee has been idle for too long. We have tried multiple times with no luck. Any help will be great. Also my son enjoys the dragon ride!

    Reply
    • JumpStart, on May 10, 2010 at 9:14 am said:

      Hi Ben – JumpStart.com is currently experiencing some technical difficulties. We’re so sorry for the inconvenience and are working hard to get everything back to normal. Thank you for your patience…we hope to have a fix within the next 1-2 hours.

      Reply
  98. Alice, on May 10, 2010 at 8:11 pm said:

    I love jumpstart and the enchaned sactuary!!!!!!!!!

    Reply
  99. Alice, on May 10, 2010 at 8:13 pm said:

    I don’t look ecacly like my jumpee but who cares? I love my jumpee all dol I don’t look like her!

    Reply
    • Lily, on May 14, 2010 at 4:01 pm said:

      You can allways change your jumpee name in the Name Change O-Matic and go to the Jumpeez building to change the name.

      Reply
  100. Cindy, on May 11, 2010 at 2:50 pm said:

    Jumpstart, you are the best website in the universe and beyond! I could play Jumpstart all day! My only problem is that I was wondering….. When I go to the BrainArcade the FutureLand games say that they are coming soon but when is soon??? I’ve been waiting ever since the BrainArcade opened.

    Reply
  101. Alice, on May 14, 2010 at 7:27 pm said:

    I love jumpstart!!!!!!! its the funnist game in the whole world! make that universe!!!!

    Reply
  102. Aaron, on May 15, 2010 at 11:32 am said:

    he’s great

    Reply
  103. Alice, on May 20, 2010 at 4:15 pm said:

    jumpstart is the best game I’ve ever played!!!!!!!

    Reply
  104. Alice, on May 20, 2010 at 4:16 pm said:

    I think frankie’s cute as in handsome!!!!!!!!

    Reply
  105. shirley, on May 22, 2010 at 3:15 pm said:

    Hi! Alice’s mom again. I wanted to ask you can you delete the download ables? And how can you delete the download ables? Anyways Alice is having the best time in her life playing jumpstart!

    Reply
  106. Eden, on May 23, 2010 at 10:20 am said:

    Hello,
    If you have a membership and it ends, I know you can’t use you membership stuff, but does your level go down and if you get membership again do you get your stuff back?

    Reply
  107. JACK, on June 6, 2010 at 3:14 pm said:

    my mom is cerouis if when you do the 15 day free trial that it will make you a member like you A.K.A Jumpstart poeple that it will take money and make me a member till i cancel it. is it true?

    Reply
  108. hayley, on June 9, 2010 at 4:44 pm said:

    I love JumpStart but membership well i will say NO MORE MEMBERSHIP

    Reply
  109. hayley, on June 9, 2010 at 5:34 pm said:

    NO MORE MEMBERSHIP

    Reply
  110. hayley, on June 10, 2010 at 7:23 am said:

    who is not a member?

    Reply
    • Alice, on July 2, 2010 at 10:06 am said:

      Its easy to tell if your a member on not because a member has a golden key stuck to the side of its name. and a non-member has well, just a name.

      Reply
  111. Leon, on June 10, 2010 at 4:18 pm said:

    Dear Jumpstart,

    My child Mia is always asking me “where is my jumpee going to eat! she’s hungry!” and also she says “my jumpee scraped her knee on the rock, where’s the docter!?” and i say “there isn’t a food place” and “there is no doctor.” I would very much appriciate you adding a resturant and doctor.
    Your biggest fan and supporter,
    Leon

    Reply
    • Alice, on July 2, 2010 at 10:01 am said:

      I think that comment was funny because mia is saying my jumpee scarped her knee on a rock well,you can’t scarpe your knee or anything because you get to walk on the rock and your jumpee can’t get hungry ethir but the new feature sounds fun though.

      Reply
  112. Leon, on June 10, 2010 at 4:22 pm said:

    Dear Jumpstart,
    my child is very dissapointed on know does not like jumpstart and thiks that membership isn’t fair. if you would like my child to continue using your wonderful website, PLEASE let all jumpees be the same with NO membership.

    Reply
  113. Leon, on June 10, 2010 at 4:29 pm said:

    Dear jumpstart,
    can you please add a place called “JumpFun” too jumpstart. it woul be like a big amusment park with rides and slides and rooler coasters.
    i await your reply,
    leon

    Reply
  114. Leon, on June 10, 2010 at 4:48 pm said:

    Jumpstart,
    Would there be any way to get an absolutly FREE membership. if there is can you please respond with the answer.

    Reply
  115. Leon, on June 11, 2010 at 1:53 pm said:

    Dear jumpstart,
    I think that jumpeez should be able to take their dragons from the enchanted sanctuary anywhere with them. also there should be a bed for the dragon in house hut so the dragon can sleep in the jumpeez home.

    Reply
  116. Leon, on June 11, 2010 at 2:26 pm said:

    dear jumpstart,
    my child just came up with a great idea! she said the jumpeez should be able to go to school with school supplies the get from house hut.

    Reply
  118. JACK, on June 14, 2010 at 1:41 pm said:

    I LIKE CHEEZE :P

    Reply
  119. JACK, on June 14, 2010 at 1:41 pm said:

    :O

    Reply
  120. chyna, on June 14, 2010 at 10:17 pm said:

    y cant all jumpeez do the same thing even without the membership.

    Reply
    • FZW, on August 18, 2010 at 12:58 am said:

      oh my gawd i know1 i just said the same thing. i did 15 free days of membership (link parent facebook account) and i raised 2 dragons that i can’t even see anymore….:*( i miss Star Raven and Jelly Bear.

      Reply
  121. Gabby, on June 15, 2010 at 10:12 am said:

    Hi, I cant get the swim tail. I got all 15 sand things and nothing
    was given to me but a shirt.

    Reply
  122. Gabby, on June 15, 2010 at 10:13 am said:

    ( In Marine Land )

    Reply
  123. Gabby, on June 15, 2010 at 10:17 am said:

    I think That JumpStart is a little too small, There should be a Airport or Boats to go to new places like the arctic to go sledding and raise a penguin to swim with under water.

    Reply
    • Leon, on June 19, 2010 at 7:15 am said:

      I also agree with this idea. please make boats or airports that take our jumpeez to another part of jumpstart.

      Reply
      • Alice, on July 5, 2010 at 4:34 pm said:

        this idea is great boats and airplanes and jumpees can have their own penguin to swim with underwater. what would a jumpee what more? ooops! i forgot about sledding. sledding is very very fun!!!!!!!!!!!!! you really should make these things it will make jumpstart more fun!!!!!!!!!!!!!!!!!!!!!! oh and don’t forget about the learning games!

        Reply
  124. Gabby, on June 15, 2010 at 10:28 am said:

    you should put flight decks in sanctuary and the things that make you go higher without being timed

    Reply
  125. Gabby, on June 15, 2010 at 10:32 am said:

    people should be able to buy wings to fly like a dragon.

    Reply
  126. Natalie, on June 16, 2010 at 2:24 pm said:

    hey jumpstart huge fan i was wondering if you could make a box at the bottom of the screen at jumpstart and we could write what we want to other jumpees? thank you~natalie

    Reply
  127. Gabby, on June 16, 2010 at 5:02 pm said:

    I just had an idea for a ride, it can be a surf board with a wave underneath when you go on land or water.

    Reply
  128. Leon, on June 16, 2010 at 7:21 pm said:

    Dear Jumpstart,
    There should be a doctor for the jumpeez to go to when they need a check up.
    from,
    leon

    Reply
  129. Marrie, on June 17, 2010 at 11:14 am said:

    Hi, Jumpstart.

    I really like your website. There is so, so, much to do and I play it every day. It is awsome. This is my favorite website and I mean it. It makes you want to learn. You can earn coins by learning or a swimtail in MarineLand. You can buy stuff with the coins. And you can never ever run out of stuff to do. It seems that almost every day you add more fun stuff to do in Jumpstart. No matter what you like to do you can have fun in Jumpstart, and I like the idea that in Jumpstart you can do things you can’t do in real life.

    I love Jumpstart!

    Reply
  130. Leon, on June 19, 2010 at 7:33 am said:

    Dear Jumpstart,
    I think there should be a funzone that is a mud pool.

    Reply
  131. Leon, on June 19, 2010 at 7:34 am said:

    there should be a food court or a resturant for the jumpeez to eat.
    i await your reply,
    leon

    Reply
  132. Angel, on June 20, 2010 at 12:31 pm said:

    You should make a hang glider ride.

    Reply
  133. Gabby, on June 21, 2010 at 11:38 am said:

    Hi, In Marine land I got all fifteen Sand Dollars and Got nothing but a shirt, @ no tail I finished it a long time ago too.

    Reply
  134. Tiana, on June 24, 2010 at 2:13 am said:

    Dude, I still have the jumpstart spanish game on CD, but I can’t play it!! I went through all the installing steps, but it still won’t work. My Computer keeps telling me, that i need Quick Time ™ to run…I already have quicktime as part of iTunes! Could ya help me out?

    Reply
  135. hayley, on June 24, 2010 at 2:48 pm said:

    Dear Jumpstart,

    Can u let jumpeez go to a new world in jumpstart called the earth and where u get to go in ur own house in jumpstart do u agree???

    Reply
    • JumpStart, on June 24, 2010 at 3:03 pm said:

      Hi Hayley- Have you checked out your neighborhood? You can find the entrance in MainStreet. Your Jumpee has its own house there that you can decorate. You can also visit your neighbors!

      Reply
    • Clara ( Margaret and Julie's mom), on March 10, 2011 at 7:13 pm said:

      Hayley- Have you checked out your neighborhood, there are tons of fun stuff there such as, Chatting with the local JS neighborhood guides Sam and Kat, Using the neighborhood builder to put buddyz houses in your neighborhood, and putting in new funzones ( funzones only accessible with membership) and more!! You can jump into JS’s idea for a cool new neighborhood.

      Reply
  136. Alice, on June 24, 2010 at 10:36 pm said:

    I LOVE jumpstart!!!!! I play it everyday.there is so much things to see and do! I ‘ve made a song about it too! I love jumpstart forever and ever it’s so much fun you can train your dragon,you can look for jewles I love jumpstart FORVER AND EVER!!!!!! WOO HOO! hope you liked my song!

    Reply
  137. Mary, on June 25, 2010 at 9:45 am said:

    Hi Gabby,

    That is weird. When you get 15 sanddollars you are supposed to get a swimtail. Can you tell me more?

    Reply
  138. me, on June 25, 2010 at 9:46 am said:

    Only canned chat is available at the time.

    Reply
  139. Leon, on June 30, 2010 at 8:55 am said:

    There should be a garage next to the jumpeez house to put there ridz in and a pet house for all the pets.

    Reply
  140. mel, on June 30, 2010 at 7:44 pm said:

    I got all 15 sand dollars and even 1 extra but i did not ger my mermaid tail can some one help me?!?!

    Reply
  141. Leon, on July 1, 2010 at 9:10 am said:

    Dear jumpstart,
    My child just came up with a brilliant idea! She said that there should be cars going around the roads of jumpstart and crossing gaurds and when you are walking you have to listen to the stop and go signs. when you are driving you need to listen to the street lights. My eyes popped when i heard this idea because it makes jumpstart more realistic and it teaches safety.
    I Eagerly Await Your Reply,
    Leon

    Reply
  142. Alice, on July 1, 2010 at 12:27 pm said:

    Hi! let me ask you a qustion that i hope you will answer why can’t i go to downtown my compuer loads a little bit than it stops why? please answer or please respond.

    Reply
  143. Alice, on July 1, 2010 at 11:25 pm said:

    Jumpstart gets more exicting and fun every year. great work!!!!!!!!

    Reply
  144. Alice, on July 2, 2010 at 10:14 am said:

    do you know what jumpstart? you should make a chat feauture called chat and you can use the keybourd to typt words and click a button maybe the button should be green and if you click the button your jumpee will say whatever you typted.hope you understand and i hope the new feature will become reality and you can do that. sciencly yours Alice

    Reply
  145. Alice, on July 5, 2010 at 4:46 pm said:

    you know what jumpstart? jumpstart is so awsome!!!!!!!!!!!!!!!!!!!!!!

    Reply
  146. Alice, on July 5, 2010 at 4:49 pm said:

    when i’m bored i just play the funnist game in the world. and do you know the funnist game in the world. of course its jumpstart!!!!!!!!!!!!!

    Reply
  147. Alice, on July 5, 2010 at 4:56 pm said:

    my favourite season is hallowen and hallowen in jumpstart is fun i got two ideas for hallowen idea number 1 you should make a hauted house! idea number 2 you should make jumpees go trick or treating! that’ll be great!!! do you like it? if you do then repond and tell me if you like or not. scincrly Alice

    Reply
  148. Alice, on July 6, 2010 at 3:51 pm said:

    the funist place in jumpstart for me is all of the places! there all so fun!!!!!!!

    Reply
  149. Alice, on July 6, 2010 at 3:54 pm said:

    when is the next island in adventureland coming? i can’t wait! its going to be so fun!!!!!!!!!

    Reply
  150. Alice, on July 6, 2010 at 3:56 pm said:

    how did you come up with jumpstart? anyways,great work!!!!!!!!!!!

    Reply
  151. Alice, on July 6, 2010 at 3:58 pm said:

    hi! frankie. i know! you could be a frankenstein for hallowen this year! i know this comment is from july 6 but this year you could be one if you want to do you think thats scary? i do a little bit.

    Reply
  152. Alice, on July 6, 2010 at 4:15 pm said:

    this is the story of how i got to know jumpstart enjoy! it all started at last hallowen 2009 on sunday. i was at the computer playing a spongebob squarepants game.then i got bored i’m bored mabye i should call brenda.brenda’s my best friend. hi! hello Alice i’m bored can i come to your house. ok maybe i’ll ask 1 minute later……. yes you can come i’m on a website that maybe you’ll like and i got my friend yasmin over. great i get to meet somebody new and i get to know a new wesite i’ll over soon. bye! 10 mintes later…….. ding dong hello. hi! brenda where’s the website you know i said. its right here.said brenda. wow! that looks like fun! what’s the website called. jumpstart.brenda said jumpstart that’s a great name it sure looks like fun can i move i said. yes you can. cool! then i went home and made a jumpstart acout yes i asked my parents thay said yes! and that was how i knew jumpstart. and now look! i never get bored because brenda told me the most funnist game in the world.

    Reply
  153. margaret, on July 11, 2010 at 6:50 am said:

    my kids told me you added a sports arena! can you add more sports there than only three?

    Reply
  154. Aida, on July 18, 2010 at 2:44 pm said:

    hi, i would like to know what are all the ridez and where can i get them all in Jumpstart. I have a pony but i see other jumpeez have the same, but a diffrent colour. Where can i get those?

    Reply
    • JumpStart, on July 19, 2010 at 12:54 pm said:

      Hi Aida – Check out the Ridez store to see what rides are currently available to purchase! Ridez are constantly changing. Check back here to find posts revealing brand new rides coming to the online world.

      Reply
  155. Aida, on July 18, 2010 at 6:33 pm said:

    another question, how do i get to Pet Valley?

    Reply
    • JumpStart, on July 19, 2010 at 1:16 pm said:

      Hi Aida- Pet Valley is not located in the online world. I assume you are referring to Pet Valley in the downloadable PC games. I could probably help you a little better if you can let me know which game you are playing and where you are starting from. Thanks!

      Reply
  156. Isabella, on July 23, 2010 at 9:05 am said:

    I LOVE JUMPSTART: ) FROM, 1# FAN BELLA: )

    Reply
  157. shirley, on July 23, 2010 at 4:20 pm said:

    jumpstart is so awsome!!!!!!!!!!! i would like to say thanks to everyone who invented jumpstart so thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  158. Alice, on July 23, 2010 at 4:21 pm said:

    i like jumpstart for ever yeah jumpstart woo!

    Reply
  159. Kellie, on July 27, 2010 at 8:55 am said:

    How do you get to the old veirison of jumpstart the single player world with animals for avatars like the brown and black fox and the real smaller map and where you can talk to botley the robot is there a way how?

    Reply
    • ayla, on August 15, 2010 at 12:59 pm said:

      If it is a downloading game, turn on your computer, look to the left, and you will see the face of Frankie, Kisha, Eleanor,Pierre,or even Botley himself. Or Val 2.0. There are other documents next it.

      Reply
  160. Alice, on July 28, 2010 at 4:45 pm said:

    jumpstart is the coolist funist game ever!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  161. Maddy, on July 29, 2010 at 7:58 am said:

    Hi my son loves using jumpstart. We got free membership through facebook but it ends in 3 days. I would consider purchasing membership for him except that jumpstart keeps freezing on us. It probably happens once every half hour or so normally when he comes out of or enters a new game. Is there anything I can do to rectify this as it is very annoying and I can see me getting more frustrated if I am actually paying for it. Many thanks. Maddy (and Edward)

    Reply
  162. brad, on August 1, 2010 at 11:28 am said:

    how do you find the map piece that is planted in a place full of flowers and grassy fields. My kids have been stuck on this for a week.

    Please help!!!

    Reply
  163. Hampton, on August 5, 2010 at 12:37 pm said:

    i was wonderng how i can adopt a dragon that is not a voltage

    Reply
    • JumpStart, on August 5, 2010 at 4:00 pm said:

      Hi Hampton- Members can adopt a dragon by entering the Enchanted Sanctuary and talking to Ivy the Fairy. She will tell you to collect all of the hearts and then to find the dragon egg and take it to the Eggulator. You can only raise one dragon at a time so you will have to wait until you release your Voltage dragon to raise a normal one. I hope this helps!

      Reply
  164. ashleigh, on August 7, 2010 at 6:23 am said:

    omg do you get to hatchanother voltige dragon whanse you relese the first one becouse there was alot of nests? i hope so and if not its not fair becouse we did that scrabeled map for nothing but one egg.

    Reply
  165. ashleigh, on August 7, 2010 at 6:25 am said:

    wat will be next to take care of what a FLYING DOG? hahahahahahahahahahahahahaha

    Reply
  166. ashleigh, on August 7, 2010 at 7:10 pm said:

    i found the nests but do you go back there again whonse your first voltige dragon gets releste

    Reply
  167. ashleigh, on August 7, 2010 at 7:12 pm said:

    i nhow in the nabor hood in the gardens of you house

    Reply
  168. Austin Ironhawk, on August 11, 2010 at 1:47 am said:

    I’m HAVING The Same Problem As Anyone Is I Can’t Go To Adventureland Only Marine Land

    P.S. I Forgot To Turn Of Caps Lock

    Reply
    • JumpStart, on August 17, 2010 at 11:20 am said:

      Hi Austin – To get into Adventureland you have to go down the dock below Marineland and click on the yellow submarine. Let us know if this helps!

      Reply
    • Clara ( Margaret and Julie's mom), on February 27, 2011 at 4:45 pm said:

      Austin- To get to adventureland go under marineland you will see a yellow submarine click on it and you will be on your way there!!
      Clara

      Reply
  169. Bobbie, on August 11, 2010 at 2:31 pm said:

    What do I due with or what are the big gems I get that are floating around for, do they get me something or due they build up for some prize? I can’t find out what they are good for?

    Reply
  170. Chris, on August 12, 2010 at 9:54 am said:

    Has anyone been able to get a Pegasus egg? we keep asking Ivy, but she gives us a response regarding a dragon. We would really like to be able to grow a Pegasus. Would appreciate any help. Thanks

    Reply
  171. Erin, on August 14, 2010 at 9:39 am said:

    Can’t find map piece #3. Is it near the stadium or in the stadium?

    Reply
    • JumpStart, on August 15, 2010 at 3:04 pm said:

      Hi Erin – Unfortunately, this quest ended early last week, so the map piece will no longer be near the stadium. Please stay tuned on the JumpStart Blog for news about future quests, though! Thanks for playing JumpStart!

      Reply
  172. caylin, on August 14, 2010 at 12:10 pm said:

    i love jump start. im meber and its soo fun i cant wait for new ideas

    Reply
  173. ayla, on August 15, 2010 at 12:43 pm said:

    i LOVE Jumpstart. I found Jumpstart while playing games that our teacher let us play at school on my mom’s computer.Something popped up and so then I asked my mom can I play it. She said yes so I signed up. About three to two weeks later, I officially became a member of Jumpstart World.I became a member in February. And to this day,I still play on Jumpstart, the virtual 3D world!
    With lots-o- love,Ayla

    Reply
  174. ayla, on August 15, 2010 at 12:49 pm said:

    Oh sorry to bother, but what’s a voltage dragon? I’m raising a pegasus and I don’t have one. Well, I’m not done with my map pieces yet. When I’m done with the map pieces will I get a voltage dragon?

    Reply
    • JumpStart, on August 16, 2010 at 3:00 pm said:

      Hi Ayla – Voltage dragons are what the map pieces lead to, so the Jumpees that found all the map pieces got voltage dragons. The search is now over though, so the map pieces and voltage dragon eggs are all gone. I’m sorry you didn’t get one, but now you can focus on your Pegasus!

      Reply
  175. rose, on August 16, 2010 at 4:03 pm said:

    how can you realease your dragon and were is it?
    from rose

    Reply
    • JumpStart, on August 17, 2010 at 8:28 am said:

      Hi Rose – In the Mythie training area in the Enchanted Sanctuary there is a place called Mythie Release. Go there to release your mythie to flight school.

      Reply
  176. Emma, on August 16, 2010 at 6:19 pm said:

    How do you get your swim tail? i completed marine land and adventure land.

    Reply
  177. melanie, on August 16, 2010 at 8:49 pm said:

    for some reason after i gather the snowflakes for my pegasus when i go to the training area its gone. can some one help me?:(

    Reply
  178. FZW, on August 18, 2010 at 12:48 am said:

    jump start, why did you have to make the dragons and pegasi members only? we did the 15 free day thing and i got a dragon grown up and a baby, and now i can’t even remember what they look like. please, jump start, please, make it non-members also!

    Reply
  179. mia, on August 18, 2010 at 4:22 pm said:

    hi jumpstart,
    i want to earn a swimtail but do you need
    to be a member to get one?

    Reply
  180. caterina, on August 19, 2010 at 10:41 am said:

    I LOVE JUMPSTART!

    Reply
  181. Annika, on August 20, 2010 at 10:42 am said:

    I am not a member but I have a key by my players name. So I didn’t pay for a membership. I can’t do anything that a member can do. I was wondering why that happened please reply!

    Reply
  182. Angie'sMum, on August 21, 2010 at 12:38 am said:

    Hi, can you help us. We are stuck in adventureland. We have found the yellow and blue launch pads that take us to the punk punks land but can’t figure out what to do when we are in there. We can’t get to the next part of the mission until we solve this little mystery.
    thanks,

    Reply
  183. charles, on August 23, 2010 at 2:23 pm said:

    my son says that he wants to talk the the farie or the dog or anyone but the pic pops up then back then i cant talk all to them so i cant do missions what shoul i do to fix it

    Reply
  184. zack, on August 28, 2010 at 4:34 am said:

    is jumpstart going to be a college place.

    Reply
  185. zack, on August 28, 2010 at 4:39 am said:

    is there going to be more things for us and the house.and i love to play jumpstart

    Reply
  186. micah, on August 28, 2010 at 6:22 am said:

    i want a jet pack ride and a swimming suit can we plz have thes both on jump start plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

    Reply
  187. Austin Ironhawk, on August 28, 2010 at 8:39 pm said:

    Dear Jumpstart

    I Have An Idea!
    Why Dont You Add SuperHero Outfits!
    And Also Capes……..
    And A New Ride Can You Add A Motorcycle?

    From Your Biggest Fan In The Galaxy

    Jigs….

    Reply
  188. SALMA, on August 29, 2010 at 6:04 am said:

    JUMPSTART,WHEN WILL THE NEW ADVENTURELAND OPEN?I CAN NOT WAIT ANY MORE!!!!

    Reply
  189. aiden, on August 31, 2010 at 1:37 pm said:

    how do we get to lost shores? please reply!

    Reply
  190. kendra., on September 2, 2010 at 4:52 pm said:

    its no fair why do members get EVERYTHING?! And why is the price SO HIGH?! I MEAN SERIOUSLY!!! IT’S NOT FAIR!!!

    Reply
  191. Mildred, on September 2, 2010 at 9:57 pm said:

    Hi! My son has just recently started playing Jump Start World 1st grade. He played all the games in unit 1 and received the18 gems…..so how can he get to unit 2? And In unit 1 it keeps telling him to go to the Jump Start Communicator? what is this?

    Reply
  192. Bridget, on September 3, 2010 at 2:27 pm said:

    Hello,

    I have this game for some of my kids at school and they love it! I got it at a book fair. My question is, how does it move to ‘level 2′? My students have gotten all their checkmarks for the first level, but it does not move to the next level. Do we have to install something, or download something to make it work? Since we are at school, this can’t happen automatically and I would need to know what to do so I can contact my tech supervisor.

    Thanks!

    Reply
    • Jesse, on September 19, 2011 at 4:20 pm said:

      Bridget,
      I realise it’s been a year since you’ve posted, but I have a similar problem. Both of my kids have check marks for unit one, but Unit 2 will not unlock…I don’t know if that’s because we don’t have a membership yet, but I certainly don’t want to purchase a membership unless I know that they’ll be able to continue. The box states “includes the first two adventures” does that mean “units?” Were you and your children able to access unit 2? Thanks for your time!

      Reply
      • JumpStart, on September 20, 2011 at 9:24 am said:

        Hi Jesse — We would be happy to help with your problem, but we need a little bit more information. Would you please tell us what JumpStart product you are using?

        Reply
  193. Sierra, on September 11, 2010 at 12:27 pm said:

    when i enter the enchanted sanctuary, that fairy talks to me, but i have no sound. i’ve turned my sound up…nothing. someone please help me! plus i really want a dragon!

    Reply
  194. Connor, on September 12, 2010 at 7:51 am said:

    Dear Jumpstart, I AM SO MAD!!!! I JUST RELEASED MY DRAGON TO FLIGHT SCHOOL AND ITS NOT THERE!!!! HE WAS MY FAVORITE DRAGON!!! HIS BODY WAS ORANGE HIS WINGS ARE GREEN AND THE OUTLINING WINGS ARE BLUE! PLEASE JUMPSTART HELP ME GET MY MYTHIE BACK!! AND HIS NAME IS ORANGE COMET.

    Reply
    • JumpStart, on September 13, 2010 at 7:42 am said:

      Hi Connor – Once you release a dragon to flight school you must go to the flight deck and call it back to see it again

      Reply
    • Clara ( Margaret's Mom), on January 13, 2011 at 12:09 pm said:

      u can get bak to ur dragon by going into a entrance tht leads to the enchanted sanctuary. then find the entrance to flight school. after the fairy talks to u click on the big horn located up ahead. click on the photo of ur dragon then click on the check mark. u will then be able to fly with ur dragon use the arrow keys to steer the right arrow key goes right the left arrow key goes left the up arrow key will go up and the bottom arrow goes low when u go all the way low u will land. ur dragon will follo u around flight school but if u leave flight school the dragon will stop following u around.

      Reply
  195. joseph, on September 16, 2010 at 1:24 pm said:

    will or when will the lion armor shirt come back

    Reply
  196. alex, on September 19, 2010 at 2:26 am said:

    so when is there going to be more news

    Reply
  197. heston, on September 19, 2010 at 5:15 am said:

    how can i login?help me jumpstart i did not be a mebersihp.

    Reply
  198. Ng Shan Shan, on September 22, 2010 at 8:56 pm said:

    Is there any free membership for 2 weeks,JumpStart?How?

    Reply
  199. danielle, on October 1, 2010 at 2:17 pm said:

    conner do you now danielle ms.miller class thats me

    Reply
  200. george, on October 2, 2010 at 9:06 am said:

    my son is not able to acess all the jumpstart because i dont have membership and i m in india will you add the idian currency too

    Reply
  201. george, on October 2, 2010 at 9:09 am said:

    my son is not able to acess all because i m not able to purchase membership and i m for india please add indian currency

    Reply
  202. danielle, on October 2, 2010 at 1:19 pm said:

    hi gies whats up

    Reply
  203. grace burke, on October 3, 2010 at 6:01 am said:

    wer is my housein aventerland??????????????????

    Reply
  204. Arianah, on October 12, 2010 at 2:07 pm said:

    How do I open treasure chests in Future land Missions?

    Reply
  205. dawn, on October 17, 2010 at 3:57 am said:

    Please help. I’m a bit confused. I just signed up for the lifetime membership for my kids.

    However, I noticed that there is an online game and then there are 4 downloaded games that they can play. Are the downloadable games the same as the ones online? Should they be playing them concurrently? Or can they play the downloadable games first and then they go online? How do the downloadable games link to the online game, if at all?

    Also, I have a 3rd grader playing. Is there a way to block the younger grade levels so that she’s not just “wasting” time with easy games?

    thanks so much!!!

    Reply
    • JumpStart, on October 18, 2010 at 5:21 pm said:

      Hi Dawn- You are correct! With a JumpStart.com membership, you are given complete access to the online games and are offered an additional 4 downloadable games. With the exception of the downloadable Preschool games, the online games and downloadable games are completely two different entities. They not only differ in content, but also offer a completely different experience. The downloadable games are built for single player progression, whereas the online games offer a chance to explore and interact with other users in any order they choose, so your child does not need to play them concurrently.

      To answer your last question, unfortunately, there is no way to block younger grade level content for your 3rd grader, but we recommend you point her toward FutureLand, Uncle Milton’s Amazing ScienceLand, and Poseidon’s Hangout, as these are the areas where she will be most challenged.

      Thank you so much for your commitment to JumpStart. Please let me know if you have any other questions, as I’ll be happy to answer. I hope you and your family enjoy all the games!

      Reply
  206. shawn, on October 20, 2010 at 1:41 pm said:

    i just got jump start but i cant get it to load on sertin screens. i installed the unity player but it still wont load !!!!!PLEASE HELP!!!!!

    Reply
    • JumpStart, on October 20, 2010 at 6:02 pm said:

      Hi Shawn – Sorry about the problems. We’re here to help! What certain screen or items are you having trouble loading?

      Reply
      • AWB, on October 8, 2011 at 1:04 pm said:

        Hi,

        I have problem viewing some items on the Unity Web Player (Anything besides the purple background and the character)
        I am using firefox 3.6.23, Win XP, Unity Web Player was updated and re-nstalled twice.

        Reply
  207. shawn, on October 21, 2010 at 10:17 am said:

    when you go to any worlds it loads 1/2 way then it wont go anymore.

    Reply
    • JumpStart, on October 21, 2010 at 1:57 pm said:

      Try clearing the cache for the unity web player.
      The instructions below will walk you through the steps on how to do this:
      1 – Go to the following web page: http://unity3d.com/webplayer/
      2 – At the top click on “Webplayer settings”
      3 – Wait for the page to load, once it has select “Jumpstart” so it is highlighted
      4 – Hit “Delete jumpstart” at the bottom of the page
      At this point restart your windows and go back to the game and try it again, you should not run into this issue.
      Let us know if you keep running into the same problem.

      Reply
  208. Taylor, on October 23, 2010 at 10:06 am said:

    Hi JS,

    Will the clown in the edge open up soon?

    Reply
    • JumpStart, on October 25, 2010 at 3:17 pm said:

      Hi Taylor- The JumpStart team is working day and night to have it open. We want it the best it can be, so please stay tuned for it. In the meantime, make sure to head to ShipWreck Lagoon across the way to test your racing skills!

      Reply
  209. Megan, on October 24, 2010 at 6:15 am said:

    Within Kindergarten Jumpstart unit 12, you are asked to take a picture and then make a me-tshirt. My daughter has taken the picture, and the “friend” tells her to now go make a me tshirt with the picture in her cabin. When she goes in the cabin to make the tshirt, the picture icon isn’t available? She can see the tshirt, but all the other icons are grayed out. What did she forget to do? Thanks

    Reply
    • JumpStart, on October 25, 2010 at 3:05 pm said:

      Hi Megan- When the game asks your daughter to make a new me-tshirt, make sure she buys a brand new t-shirt from the Zippy Mart. This is key, as you cannot use a previously used one. Once you get the new shirt and go back to the cabin, the buttons should not be grayed out anymore. I hope this helps, and please let me know if you and your daughter are still having problems.

      Reply
  210. Taylor Farmer, on October 25, 2010 at 6:50 pm said:

    Hi JS,

    I have been going to the edge every day to see if that clown mouth is open do you have a date when it will come out?

    Reply
    • JumpStart, on October 26, 2010 at 10:28 am said:

      Hi Taylor- Unfortunately, we don’t have an exact opening date yet, but the JumpStart crew is working really hard to make it super fun when it is ready to go! In the meantime, I hope you are able to check out the new racing game in ShipWreck Lagoon that opened up across the way in Poseidon’s Hangout!

      Reply
  211. Arianah, on October 28, 2010 at 2:57 pm said:

    In adventure land i had to take a picture of a red crystal rock and take it to my house for Frankie to see. When I ride the boat and take it to him he says i cant wait for you come to your house and bring me the picture. Why wont he take it. Also my buddy list has disappeared. I cant add buddies to get my secret surprise box. Can you help me.

    Reply
  212. Taylor Farmer, on October 30, 2010 at 11:29 am said:

    Hi JS,
    when will the elovator open that is in The Octo Lair?

    Reply
  213. Catherine, on November 6, 2010 at 3:34 pm said:

    Hi
    I just upgraded our membership to a lifetime membership. I have three children and can only download the games for 3-5 year old’s.HELP ME PLEASE because the other two REALLY want to play! Their ages are 6-8.

    Reply
    • JumpStart, on November 8, 2010 at 3:30 pm said:

      Hi Catherine- I have notified our JumpStart tech team of this, so please look out for a direct message from them, as we will get this sorted out right away.

      Reply
  214. Olivia PrettyMeadow, on November 6, 2010 at 4:57 pm said:

    Dear Jumpstart Team,

    I had a great idea! It would be great if there was an option to choose your Jumpee’s voice while chatting. Please write back.

    Sincerely,

    Olivia PrettyMeadow

    Reply
  215. elizabeth, on November 12, 2010 at 7:21 pm said:

    plz chang main street fun zone

    Reply
  216. holly, on November 17, 2010 at 6:23 am said:

    i know it is hard getting the swim tail i got mine on level 7

    Reply
  217. Kaitlyn, on November 21, 2010 at 11:08 am said:

    i bought a pony ride, accidentally hit the back to garage button and now can’t find it. can I get it back? lost a couple others that way.

    thx!

    Reply
    • JumpStart, on November 22, 2010 at 11:11 am said:

      Hi Kaitlyn- Purchased ridez should always be available for your Jumpee when they make a trip to the garage, located right next to the Ridez Shop. Please check to see if it’s there, and if not, I will send a JumpStart mechanic to have the ridez put back in your garage.

      Reply
  218. Katelyn, on November 23, 2010 at 3:56 pm said:

    I can not find my mythie… Nor can I find an egg to get a new one? If you dont have a membership can you still find an egg and keep it? In October I had a mythie now its gone? Did something change? How can I get another one?

    Reply
    • JumpStart, on November 23, 2010 at 5:44 pm said:

      Hi Katelyn- Only members are able to hatch, raise, and keep a mythie. If you are a member and have already released a mythie, you can always call it back from the flight deck in the Enchanted Sanctuary. After you have released a mythie, you can start to raise a new one by collecting the 15 hearts and finding the egg!

      Reply
  219. Luke, on November 27, 2010 at 12:30 pm said:

    WHY isn’t the screamer in poseidons hangout open its been so long my son is knd of mad at jumpstart because its been so long
    signed,
    Luke

    Reply
  220. Beverley, on November 28, 2010 at 1:21 am said:

    Hi. I am trying to decide whether to buy a membership for my grandchildren. I have cd of JS Kindergarten which they love. If you buy the online membership can you only play on one computer (at my house) or can you log on anywhere? Thanks.

    Reply
    • JumpStart, on November 29, 2010 at 11:36 am said:

      Hi Beverley – Membership allows complete access on any computer you choose to log on with. It also allows up to 6 individual child accounts, so each child can have their own account, avatar, and records!

      Reply
  221. holly, on December 3, 2010 at 6:22 pm said:

    why cant we do the free 15 day membership anymore i really want it again it was so fun now im missing out in the elf place :( ((((

    Reply
  222. Joy, on December 6, 2010 at 12:53 pm said:

    My daughter has two of the 3D Jumpstart games and has completed the first two levels that come with them. I am thinking about upgrading to a membership so that she can continue. My questions is: Once I buy the membership will the next level automatically unlock or will she have to restart the game?

    Reply
    • JumpStart, on December 6, 2010 at 3:31 pm said:

      Hi Joy – Thank you for your inquiry. With an upgraded membership, the next level will automatically unlock and your daughter will be able to continue and explore even more. If you have any more questions, please let me know!

      Reply
  223. joy, on December 10, 2010 at 2:49 pm said:

    Hi! ThIS WEB IS AWESOME!

    Reply
  224. joe .g, on December 13, 2010 at 10:26 am said:

    how long does it take to get to fly on your mythie

    Reply
  225. ashleigh, on December 16, 2010 at 4:02 pm said:

    how do i make my person on jump start.com

    Reply
  226. Talitha, on December 17, 2010 at 3:54 pm said:

    My daughter cant see anyone why?

    Reply
  227. Zach WhiteLizard's Mum, on December 19, 2010 at 4:03 pm said:

    I have just downloaded the Color Meister Game 6-8 and like the Grizzly one I downloaded last year none of the icons, inventory, quit arrow’s etc are displayed at all. I was hoping this glitch/conflict would have been fixed by now. Unplayable (sigh), a disappointing waste of time. The online stuff is great though.

    Reply
  228. Aaron, on December 24, 2010 at 9:34 pm said:

    I have three children that I have registered for Jumpstart. Two of them have been playing JumpStart 3D Ages 3-5 (Preschool CD Set). My oldest has completed all the “non-member” steps not only for himself but also selected the characters of his siblings and completed their tasks also. I am about to sign up for membership but first wanted to know how to reset the gameplay for the younger siblings.
    Any help is appreciated.

    Reply
    • JumpStart, on December 28, 2010 at 3:43 pm said:

      Hi Aaron – In order to reset the gameplay progress in the programs, you will have to uninstall the program and then reinstall it. When you uninstall the program, make sure you do not save anything. The issue with this, though, is that all progress is lost, and there is no way to remove the progress just for specific kids. I hope this helps. Please let me know if you have any further questions. Thank you for playing JumpStart!

      Reply
  229. Amy, on December 24, 2010 at 10:00 pm said:

    I can see my children’s progress for “Trouble in Town, Ages 5-7″ under “Child Profile” in the parents section of the website. We have been using JumpStart 3D Ages 3-5 (My First Adventure) longer but this does not show up on the product pull down box in Child Profile. How can I fix this?

    Reply
  230. Mason, on December 25, 2010 at 4:34 pm said:

    JumpStart is awesome! I wish I was a member. I will be one soon!

    Reply
  231. brittany, on December 29, 2010 at 4:25 pm said:

    is this really for 10 year olds?

    Reply
  232. Ashley, on December 29, 2010 at 11:10 pm said:

    Dear js my mom cancelled my membership do to lack of educational games althouh we play a lot of them and i was wondering if my petz, mythies and outfits and swim tail will be deleted PLEASE HELP!!!

    Reply
    • JumpStart, on December 30, 2010 at 10:25 am said:

      Hi Ashley – Petz, ridez, and mythies are members-only features, but all of your previous purchases and any progress will come right back as soon you become a member again!

      Reply
  233. Kellie, on December 30, 2010 at 8:16 am said:

    elizabeth littlekitty and abby boomdaisy and emma whiteraven and trung sillycheetah kept on turning me into charms in the windy hollows and after they turned me into charms they would say haha from the canned chat. when i tried to get away from them they kept on following me. and they kept on turning me into charms one after another. i had to sign off but i came back and never went into windy hollows the whole time it worked but people on js keep on being cruel to me like when you saw my other comment about hunter goofy turtle which sort of had to do with the same thing except he wasen’t with a group.

    Reply
  234. Maryam, on December 30, 2010 at 8:46 pm said:

    hi,
    I’ve got jumpstart for my kid a while ago,I downloaded it on my computer. when i go to parent’s info and click on it, nothing comes up,
    it seems that it is not active or something is wrong
    whit it. so i don’t Know what to do when i need help.
    for example i don’t know how to go to next step.
    now we are stuck in step 2. and my kid could earn
    more than 130 jems in that step. so could you please help us know how we can go to third step.

    thank you for your cooporation.

    Maryam,Linda’s mother

    Reply
    • JumpStart, on January 5, 2011 at 10:51 am said:

      Hi Maryam – Sorry for any problems with the games. We’d like to help you, but in order to do so, we’d like to know which game (in step 2) you are experiencing difficulties with. As for any website related loading issues, we advise that you clear your web browsing cache and unity web player cache, and it should resolve the issues. Instructions on how to do so can be found here. Please let me how I can further assist you. Thank you!

      Reply
  235. Alice, on December 31, 2010 at 11:08 am said:

    Hi, my friend brenda made new people in my jumpstart account.Is there a way I can delete one of them?

    Reply
    • JumpStart, on January 5, 2011 at 10:57 am said:

      Hi Alice – Unfortunately, once individual account names are set up, they cannot be deleted. However, they can be updated by changing names and birthdates.

      Reply
  236. Margaret, on January 4, 2011 at 9:22 am said:

    HEY JUMPSTART I LUVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV UR SITE JUMPSTART 3D ONLINE WORLD IS THE BEST EVER! I ESPECIALLY LUV POSIDENS HANGOUT!! also have u thought of putting a school for jumpeez on the site? with school supplies and someone can actully hire teachers and jumpeez can enter school with the same rules as real school and everything! have you thought of it?
    from: margaret

    Reply
    • JumpStart, on January 4, 2011 at 2:48 pm said:

      Hi Margaret – Thank you for the great suggestions! Did you know that MathBlaster.com is launching soon? There will be a lot of math lessons to be learned and games to be played! Make sure to check it out when it launches later this week!

      Reply
  237. ashley golden wolf, on January 5, 2011 at 2:51 pm said:

    dear js Claire LuckyFox keeps telling me to go away and its my Party!!!!!!!!!!!!!

    Reply
  238. victor, on January 6, 2011 at 4:09 pm said:

    HELP! I can’t get in to jump start, when I try to get in as far as I get is the loading thing, and then it does absolutely nothing.

    Reply
    • JumpStart, on January 6, 2011 at 4:36 pm said:

      Hi Victor – Sorry for the loading problems. Please try clearing your web browser cache and unity player cache. Instructions on how to do so can be found here. Please let me know if you’re still experiencing any difficulties. Thank you.

      Reply
  239. lauren, on January 7, 2011 at 1:30 pm said:

    dear js claire lucky fox keeps on saying go away to please do something about it!!

    Reply
  240. lauren, on January 7, 2011 at 1:38 pm said:

    dear js my sister ashley golden wolf said claire lucky fox is telling her go away and its my sisters party!

    Reply
  241. Margaret, on January 11, 2011 at 10:08 am said:

    I LUV JUMPSTART JUST TO TELL U I AM NEVER EVER GOING ON A DIFFERENT WEB EVA!! I ABSOLUTLEY LUV IT FOR SURE AND ITS TRUE I LOVE IT SOOOOOOOOOOOO MUCH!! IM THE MOST HUGE FAN EVER!!! I LUV IT SO MUCH NO MATTER WHAT I AM GONNA BE THE MUST HUGE FAN FOREVER! AND WHEN I HAVE KIDS I AM GOING TO TELL THEM ABOUT JUMPSTART SO THEY CAN REGISTER FOR IT!! I LUV JUMPSTART SO MUCH I AM GONNA TELL EVERYBODY I TALK TO ABOUT IT!! I LUV IT SOOOOOOOO MUCH ITS EXTREMELY FUN!!

    Reply
  242. Margaret, on January 11, 2011 at 10:58 am said:

    have u thought of making jumpstart more realistic? like let jumpees choose if they want a regular house a estate or a mansion or a apartment? and also try and give houses second levels with rooms. also can u put a school for jumpees where they can either go bus or carpool? and the school can have the same rules as real school and they have a school store where they can buy school supplies and they can buy a backpack somewhere and they can have homework and special projects? and also u could let jumpees have jobs. and also if jumpees have TVs they can get a remote control and watch shows on real channels and actully record shows? also u can let jumpees become popstars and actresses and let them sign up for plays and also let them type what they wanna say instead of the canned chat? also open up some restaurents for jumpees and a docter. and keep the Skate O. Rama or whatever it’s called let jumpees go it it every single winter and put up more places for jumpees to hang out. and put up some cruises for jumpees and beaches and resorts and playgrounds and let them have cellphones and let them buy music and let them have a ipod? i hope you think of it! from margaret

    Reply
    • JumpStart, on January 11, 2011 at 6:48 pm said:

      Hi Margaret – Wow! Thank you so much for all your wonderful ideas! Your ideas to make JumpStart more realistic are great! I like how you want to incorporate more learning through the school, teaching responsibilities through jobs, and incorporating more fun with the cruises and beaches! You have some fantastic suggestions and we can tell you put a lot of thought into them, and we really appreciate it! Thank you!

      Reply
  243. Clara ( Margarets mother), on January 13, 2011 at 9:14 am said:

    My 8 year old daughter margaret has no interest in Mathblaster but my 4 year old daughter julie does. when she launched into mathblaster she told me she had a problem with it it was still loading. i checked it out and it said there was a error and it also said something about a installation. she really wanted to try out mathblaster but we aren’t sure what to do to help her jumpee get into it.
    From: Clara

    Reply
    • JumpStart, on January 13, 2011 at 11:52 am said:

      Hi Clara – Can you please try clearing your web browsing cache and unity player cache? Instructions on how to do so can be found here. Please let me know if you are still having loading problems, as we hope you r daughter is able to check out Math Blaster!

      Reply
      • Clara ( Maragrets Mom), on January 13, 2011 at 3:57 pm said:

        Thanks so much!! we tried the instructions and it worked it made julie very happy she was able to do mathblaster! when she started playing mathblaster she told me it’s her favorite place in jumpstart. also im glad that julie is playing it. it helps her with her math. im sad margaret won’t try it out. also thanks for the help! it makes julie very happy!!
        from:
        Clara

        Reply
      • Clara ( Margaret and julie's mom), on January 13, 2011 at 4:29 pm said:

        Thanks so much for the instructions! we tried them right away and they worked!! julie tried Mathblaster immediately and she loves it!! she told me it’s her favorite place in Jumpstart!! it makes me happy to watch her do it. Thanks so much jumpstart!!!
        From: Clara

        Reply
  244. Clara ( Margaret's Mom), on January 13, 2011 at 11:50 am said:

    My 8 year old daughter margaret has no interest in Mathblaster. but my 4 year old daughter julie does. when julie’s jumpee launched into mathblaster she told me she was having a problem with it. I checked it out it was loading but it stopped. it said something about a error and something about me having to install something. and it also said something about Unity player. Julie really wanted to try out mathblaster but we aren’t sure how to help her jumpee get into it.
    Please help!
    From: Clara

    Reply
  245. Clara ( margaret and julie's mom), on January 13, 2011 at 5:18 pm said:

    sorry about if you see the other comment. when I checked to see if you replied which was long ago I didn’t see my comment so I made a copy of it cause it wasen’t there.
    I said this to let you know

    from: clara

    Reply
  246. Clara ( margaret and julie's mom), on January 13, 2011 at 5:27 pm said:

    Just to tell you my daughters are jumpstart’s #1 fans! they never go on a different site when they go on the computer.
    from
    clara

    Reply
  247. Clara ( margaret and julie's mom), on January 13, 2011 at 6:19 pm said:

    Hi Jumpstart! My daughters margaret and julie love the game robo -A- go-go. the weird thing is when they were on js together their characters where meeting eachother .they were on separate computers they were going to play robo-A-go-go and when they clicked on it all the options on julie’s screen were grayed out. all the options on margaret’s screen were available. is there a problem with the computer julie was using? or does she have to complete something to make the options available?
    from
    Clara

    Reply
    • JumpStart, on January 13, 2011 at 6:33 pm said:

      Hi Clara – The game should work fine if they were using two separate child name accounts. I would suggest clearing the web browsing cache and unity web player cache on Julie’s computer that was having loading problems. Instructions on how to do so can be found here. Please let me know if that helps!

      Reply
  248. Clara ( margaret and julie's mom), on January 13, 2011 at 6:47 pm said:

    Thanks so much!! we cleared the web browsing cache and the unity player cache on the computer julie was using. it worked. julie went on as her character amber silverwing and margaret went on her character heather icestone and they were able to play the game. they were very happy!!
    Thanks so much!
    Clara

    Reply
  249. Clara ( margaret and julie's mom), on January 14, 2011 at 1:53 pm said:

    Hey Jumpstart we are having a major problem. julie and margaret were in marineland. they went on the mission board that jean claw showed them after they talked to him. they went on the mission that made them find 12 map pieces around the rubble ruins and bring them back to isabella at her traveling cart. when they went there julie looked all around the rubble ruins but there was not any map pieces and there was map pieces on maragret’s screen. maragret completed the mission but julie didn’t. there were no map pieces on her screen. we know that our web browsing and unity player caches are cleared so we are really thinking there is a problem or a virus with the computer julie uses.
    From
    Clara

    Reply
    • JumpStart, on January 14, 2011 at 3:44 pm said:

      Clara – We’re so sorry that Julie is still having troubles! You may want to try one more thing. On the computer Julie uses, you can try un-installing the Unity web player (our 3D engine) and re-install it by clicking on the following link: Unity Install

      Reply
      • Clara ( margaret and julies mom), on January 14, 2011 at 7:40 pm said:

        Thanks for the instructions!! they worked!! julie was able to complete the mission! my girls absolutley love doing missions together!!
        Thanks
        Clara

        Reply
  250. ashley golden wolf, on January 14, 2011 at 3:38 pm said:

    dear js i have a suggestion, what if jumpees can go around the world and do quests and see exotic animals such as a wolf and cheetahs btw my favorite animal.

    Reply
  251. jenna, on January 16, 2011 at 4:36 pm said:

    I was on mathblaster but it was not responding. there is something wrong with it.
    Please help!
    Jenna

    Reply
    • JumpStart, on January 17, 2011 at 10:36 am said:

      Hi Jenna – I’m sorry for the problems with the site. Please try clearing your web browsing cache and unity web player. Instructions on how to do so can be found here. I hope this helps!

      Reply
  252. Clara ( Margaret And Julie's Mom), on January 19, 2011 at 3:38 pm said:

    Hi jumpstart I bought a jumpstart downloadable PC game for the girls and the Preschool Magic Of Learning for julie and Escape From Adventure Island for margaret But we have to ask you something do these games work on the TV or the computer we know Escape From Adventure Island works on the wii and will go on our wii but we arent’t sure about the other games.
    Please Reply!
    Clara

    Reply
    • JumpStart, on January 19, 2011 at 4:04 pm said:

      Hi Clara – Thank you for purchasing the JumpStart products. You are correct, JumpStart Wii Escape from Adventure Island is for the Nintendo Wii, while the JumpStart Downloadable PC game is for the computer, and Preschool Magic of Learning is an application compatible with the iPad. Please let me know if you have further questions.

      Reply
  253. Clara ( Maragret And Julie's Mom), on January 19, 2011 at 5:47 pm said:

    Thanks!! the girls enjoy the games!! they both enjoy the Jumpstart downloadable PC game and julie enjoys Preschool Magic Of Learning. And escape from adventure island so happens to be one of margaret’s favorite wii games.
    Clara

    Reply
  254. Hilton HappyTail, on January 22, 2011 at 6:36 pm said:

    Hey JS! How do you get to the queen ant maze I hear about? and what is the goal like what or who are you trying to get too and can I Have a hint to get to who or what the maze ends at?
    Please answer and give me a hint!
    HiltonHappyTail is my jumpee’s name P.S. my name in real life is zoe.

    Reply
  255. Alisha, on January 22, 2011 at 8:39 pm said:

    We purchased a skateboard but seem to have lost it and cannot get it back. How do we get it back?

    Reply
    • JumpStart, on January 24, 2011 at 1:39 pm said:

      Hi Alisha – All of your purchased rides will be stationed in the Garage, which is connected to the Ridez shop in DownTown. So anytime, you want your Jumpee hops off his ride or you simply just want a different vehicle, head down to the Garage to switch it up!

      Reply
  256. Clara ( margaret and julie's mom), on January 23, 2011 at 2:11 pm said:

    Hi I am extremely worried about something on JS that might mean the computer julie uses has something very wrong she is having another problem.
    today when julie was on JS with margaret she went to her neighborhood and clicked on her neighborhood builder she went to put kisha in one of the homes in her neighborhood she put kisha in one of her homes then exited the neighborhood builder and both kisha and kisha’s home were no where in julie’s neighborhood. julie tried it again but kisha and kisha’s home were no where to be found. now I have major worries that there is a virus or problem with the computer julie uses.
    Can you please respond as soon as you see this comment?
    Clara

    Reply
    • JumpStart, on January 24, 2011 at 1:04 pm said:

      Hi Clara – We’re sorry for any inconveniences, as I wouldn’t worry that your computer has a virus. Usually, when you add another Buddyz house into your Neighborhood, players have to re-launch the game and it will automatically re-load with the newly added Buddyz’ houses. I hope this helps. Please let me know if you’re still having any difficulties.

      Reply
  257. John G., on January 23, 2011 at 8:16 pm said:

    Hi,

    I have jumpstart World for 1st grade and My child has finished all the games in Unit one. How do I activate unit 2? I enrolled online, but was only able to download jumpstart 3D – which has an entirely different set of tasks (and my daughter wants to keep working on the keys in Jumpstart World.

    Can you help?

    Reply
  258. Clara ( margaret and julie's mom), on January 26, 2011 at 6:03 pm said:

    Hi! Julie was on JS with margaret and they went to the boardwalk they walked past the SnowMan to the slide they went to to the slide entrance and went down it margaret went down it but julie didn’t her jumpee stayed at the beginning of the slide in a swimming position. we heard the music the slide plays when you go down it but her jumpee woulden’t go down it then when the music ended her jumpee automatically appeared at the end of the slide. it didn’t go down at all. what’s happening here?
    Clara

    Reply
    • JumpStart, on January 26, 2011 at 6:37 pm said:

      Hi Clara – Sorry about that. The Jumpee is supposed to be taken directly to the SnowMan on the Boardwalk. Can you please try clearing your web browsing cache and unity web player once more? The instructions can be found here. Please let me know if that helps.

      Reply
  259. Susan, on January 27, 2011 at 12:55 pm said:

    my child and i are wondering what are secret codes and where do you find them? we have been playing jump start for 8 months now. we have earned a lot of things but never a secret code.
    Susan

    Reply
  260. Allie, on January 28, 2011 at 3:28 pm said:

    Hi! this is my 1st comment! im telling you my 8 year old twin girls cassandra and hillary are a big fan of JS! they have the hang of everything and really enjoy everything in JS! both girls have JS membership so it makes JS even more fun for them! they have everything sold in every shop have completed every land and their jumpees always wear the same clothes and hairstyles and skin tone and ride and pet!
    both girls have been playing jumpstart 3D virtual world since the day it came out! both girls get along really well and never fight and are never mean to eachother. so they agree all the time on things to do on JS! plus they make their jumpees look like themselves they are twins so their jumpees look exactly the same. brown eyes and brown hair and light skin. both girls cannot wait to see what additions JS will have! Hillary likes posiden’s hangout and the holiday themed decorations and stuff JS has every holiday! Cassandra likes the boardwalk and the coin arcade and adventureland!
    JS is the best virtual world they play on! they enjoy it soooo much!
    Allie

    Reply
    • JumpStart, on January 31, 2011 at 10:56 am said:

      Hi Allie – We are so glad to hear your twin daughters enjoy JumpStart! Thank you so much for those kind words. We are happy to hear of all the activities and games of interests for them, as we are constantly working on new developments to the site. Please stay tuned for more fun and exciting additions to the site with the new season and festivities that come along with it. Thank you so much for you support and we hope your daughters continue to enjoy JumpStart!

      Reply
  261. netta, on February 1, 2011 at 2:33 am said:

    how do you move

    Reply
  262. Clara ( Margaret and julie's mom), on February 7, 2011 at 6:48 pm said:

    Hi! Margaret is playing at unit 12 and in it you are asked to make a , me, T-shirt margaret accidentley went to her cabin she saw some options for the me
    T-shirt and all of them were grayed out. she wants to complete the thing she was supposed to do but no she isn’t quite sure.
    Please Help Us!
    Clara

    Reply
  263. Clara ( Margaret and Julie's mom), on February 8, 2011 at 3:34 pm said:

    Its a downloadable PC game.
    Plus she is on unit 12.
    I told you she is on unit 12 just to help you understand a little bit more.
    Thanks!
    Clara

    Reply
    • Clara ( Margaret and Julie's Mom), on February 12, 2011 at 10:09 am said:

      Never Mind! She just completed the misson and as well she completed Quest for the color miester.
      Thanks for the help though!
      Clara

      Reply
  264. Kellie, on February 8, 2011 at 5:44 pm said:

    Hi Jumpstart Team!! Love Your Site!!!! I am just asking something….. how to you download the downloadables the , Manage Account, tab is nowhere to be found anymore. I have membership so I know I can download the downloadables. can you just tell me the new way to download the downloadables? or if the , Manage Accont, tab still exists can you direct me to it?
    Please Respond!
    Best,
    Kellie

    Reply
  265. Rebecca, on February 14, 2011 at 4:41 pm said:

    i have to return the punkpunk statue to the purple um square thing in adventureland but theres two places were the punk punks are and i dont remember witch is the punkpunk valley the one clsoe to the rabbit or the one close to the island/neer ship?

    Reply
  266. alyssa, on February 14, 2011 at 7:50 pm said:

    how do i get my son nick, a jump start character?

    Reply
    • JumpStart, on February 15, 2011 at 10:10 am said:

      Hi Alyssa – Once you and your son log in (for the first time) to JumpStart, it will prompt him to create a Jumpee (JumpStart character). It is then that he will be able to choose the name, appearance, attire etc. of his new Jumpee! If for any reason, your son wants to change his Jumpeez name later, he can do so by going to the JumpStart Communicator (the cell-phone) at the bottom right hand of the screen. From there, click on Name Change and it will give you various options of new names. If your son wants to change the appearance of his Jumpee, he can do this by going to MainStreet. From there, locate the area that says ‘Jumpeez’ and once he enters that area, he will be able to change the features of his Jumpee. Hope this helps!

      Reply
  267. Navneet B., on February 17, 2011 at 11:54 am said:

    why did you have to change the old map?

    now the new map is cooler and better.

    Reply
  268. Amy, on February 18, 2011 at 2:04 pm said:

    Hi! We cannot seem to get on a downloadable game. We downloaded The Legend Of Grizzly McGruffin for my 6 year old, Jenna, and she was able to get on it once,when she tried again something popped up saying, Get a grownup’s help!! She hit OK and then it said I need to enable our internet connection, we tried everything that has to do with enabling the internet connection, and nothing worked. The weird thing is, My 8 year old daughter Kellie has Quest For The Color Meister We downloaded it after you showed her where the downloadables were after she left a comment and when she gets on quest for the color meister it always works. and both the downloadable games are downloaded on the same computer. Why won’t Grizzly McGruffin work?
    Amy

    Reply
    • JumpStart, on February 18, 2011 at 2:21 pm said:

      Amy – We are sorry that you and Jenna are having trouble playing the downloadable game! Can you please try reinstalling it? You can access the game again here. Please let us know if the problem continues.

      Reply
  269. janie, on February 18, 2011 at 3:41 pm said:

    i think you should let non members go in the funzones to

    Reply
  270. Janie, on February 20, 2011 at 10:08 am said:

    Why are there secret doors in Jumpstart?

    Reply
  271. janie, on February 21, 2011 at 7:53 am said:

    please right back

    Reply
  272. janie, on February 21, 2011 at 3:04 pm said:

    why is there jumpstart mambership

    Reply
  273. janie, on February 21, 2011 at 3:05 pm said:

    i ment membership

    Reply
  274. Anne, on February 21, 2011 at 3:50 pm said:

    Hi,
    My daughter and son both have a Jump Start account and I was wondering if your Jumpee is allowed to move into a friends neighborhood. I have seen the question on the chat icon that says ” Want to move into my neighborhood?,”
    Thank you for your help,
    Anne

    Reply
    • JumpStart, on February 22, 2011 at 1:47 pm said:

      Hi Anne – It is true that your children can live in the same neighborhood. First though, they have to be buddyz. If they are already buddyz, then guide them to the Neighborhood Party (located in DownTown). Once inside, have one of them click on the ‘Neighborhood Builder’. Then a list of buddyz will appear. You can add them to your neighborhood by clicking and dragging a chosen buddyz name to one of the houses. After that, they are officially neighbors!

      Reply
  275. Ashley, on February 22, 2011 at 4:51 pm said:

    My little sister plays Jumpstart and she has more than one pet and ride. How, if you switch petz or ridez, do you go back to the other petz or ridez? She isn’t able to get them back after she puts them away but she bought them.

    Reply
    • JumpStart, on February 23, 2011 at 9:53 am said:

      Hi Ashley! To access the ridez and petz that were bought, go DownTown. To switch through the petz that were purchased, find the ‘Petz Den’ (next to Petz) and click on the pet you want to follow you around JumpStart. To switch ridez, locate the Ridez Garage (right next to Ridez) and switch the ride that your little sister is currently riding with one of the other already purchased rides. Hope this helps!

      Reply
  276. janie, on February 24, 2011 at 3:09 pm said:

    will you please send me a code

    Reply
  277. Dawn, on February 24, 2011 at 6:35 pm said:

    My children just started playing Jumpstart 3D virtual world and we heard about membership a membership that lets you get acess to everything in the online world but we heard about a different membership giving you acess to the downloadables. are both memberships the same or different?
    Please Respond soon cause we are going to sign up for membership as soon as we solve this little mystery.
    Reguards,
    Dawn

    Reply
  278. Mark, on February 24, 2011 at 11:47 pm said:

    Hello,

    We bought a lifetime membership last year. Now, my son says he’s finished the program for ages 6-8. Where can I find the next level (ages 7-9?)?

    Mark

    Reply
    • JumpStart, on February 25, 2011 at 9:33 am said:

      Hi, Mark – It sounds like your son has been a JumpStart Superstar and has completed the last level of the downloadable games! I think the best thing for him would be to embark on some of our adventures available online at http://www.JumpStart.com. There are 3 main areas in the online game that would fall in that age range: AdventureLand, MarineLand, and FutureLand. Your membership gives you full access to those areas, which provide hundreds of additional lessons and activities. If you would like to know more about the online world, please visit our Game Guide or ask us here. Thanks for choosing JumpStart!

      Reply
  279. Taylor F., on February 26, 2011 at 9:17 am said:

    Hi JS,

    My friend and i were wonderiing if you could have like a health bar and you would have to play games to make your health bar full.We would really like you to do this idea if you could because it seems like fun. And you could also make buddies to make your helth bar full. Please write me back!

    Reply
  280. Clara ( Margaret and Julie's mom), on February 26, 2011 at 4:38 pm said:

    Hi. Julie is having a major major major major major problem. She and Margaret were in the OctoLair and she saw these Jumpeez breakdancing to the raymies music. She went to join them but she doesn’t enjoy breakdancing so she did a different dance move. the Jumpeez names were nick goldenmonkey, ryan skymist, laurel orangegoat, and nicole azul colt. All the sudden the Jumpeez started making fun of her they were doing mean emoticons, and saying ” did you see that” Julie made her Jumpee go away from them. and she came back to the Jumpeez, hoping the same thing wouldn’t happen but sadly it did.
    I am afraid I am going to have to switch Julie to the downloadables only.
    Please Respond as fast as ever!!
    Clara

    Reply
    • JumpStart, on February 28, 2011 at 2:41 pm said:

      Hi Clara – We are very sorry to hear that Julie has been experiencing problems with other Jumpeez. Bullying is unacceptable at JumpStart. If you are concerned about the continued safety of Julie’s Jumpee, there are a few options that we can recommend. There is an option for you to turn off the MMO feature – that will give her full access to the JumpStart world without having to worry about other Jumpeez being mean. Also, as you mentioned, the downloadables can also be a healthy option. We hope that this does not happen again but in the case that it does, please reach out to us again. Thank you for exposing us to the situation.

      Reply
  281. Dawn, on February 27, 2011 at 7:28 am said:

    Thanks for responding quickly on my last comment. We solved the mystery and signed up for lifetime membership. But I have 2 more questions. What is Mathblaster.com and how do you get acess to it? Also, I have a 3 year old playing and just by looking at the map of Jumpstart I just know it will be too confusing for her. Is there anywhere I can direct her to that is for kids like her age?
    Reguards,
    Dawn

    Reply
    • JumpStart, on February 28, 2011 at 3:01 pm said:

      Hi Dawn!

      MathBlaster.com is a futuristic online adventure packed with wacky aliens, high-tech gadgets and, of course, math! Similar to JumpStart, there are a lot of differnet games and activities that are sure to spark the interest and creativity of ‘Cadets’ everywhere.

      Also, if you need assistance with getting around JumpStart, please direct your kid to the Game Guide.

      Reply
      • Dawn, on March 4, 2011 at 11:49 am said:

        Thanks for responding!! We looked at the game guide and found ” StoryLand” and we searched the map and found the entrance. Now I found the perfect place for my 3 year old!! That is all she does on Jumpstart is play in StoryLand. Also, I found MathBlaster.com and found the age range and it was perfect for my 7 year old!! I showed her it and she said she still has to think about it before she signs up for it. I am going to ask her if she has made her answer yet!!
        Thanks!!
        Dawn

        Reply
        • JumpStart, on March 4, 2011 at 5:33 pm said:

          Hi, Dawn – We are so glad to hear that the Game Guide helped and that your daughter loves JumpStart. If you would like, your 7-year old can use the same login information for Math Blaster that you use for JumpStart so that you can have a family account and the accounts will be linked. Thank you for choosing JumpStart and Math Blaster for your family!

          Reply
  282. brianna, on February 27, 2011 at 2:20 pm said:

    i do not get jumpstart

    Reply
  283. brian, on March 1, 2011 at 11:23 am said:

    I know that your jump stars determine your rank but is there something you can do with your jump stars i have seen some at level 8 with 500 stars then some at level 8 had like 60 stars

    Reply
    • JumpStart, on March 1, 2011 at 4:25 pm said:

      Hi Brian! The Jump Stars are primarily used to determine your rank. However, they also give you access to purchase some of the more exclusive items that are located in the virtual stores!

      Reply
  284. brian, on March 5, 2011 at 4:40 pm said:

    I can not find where you spend your jumpstars what virtual store do you use them at not sure why most people at level 7 have 76 stars and im at level 8 with 1046

    Reply
    • JumpStart, on March 7, 2011 at 10:36 am said:

      Hi Brian – JumpStars are used to determine a player’s rank while coins are used to purchase items from the Virtual Store! Jumpeez with higher ranks (ie. higher amounts of JumpStars) have access to some of the more exclusive items within the virtual stores.

      Reply
  285. brian, on March 5, 2011 at 4:54 pm said:

    how do you get a voltage as a mythie

    Reply
    • JumpStart, on March 7, 2011 at 10:50 am said:

      Hi Brian – Are you referring to raising a voltage egg into a mythie? If so, enter the Enchanted Sanctuary and look for Ivy who will be able to explain what needs to be done to receive your own Mythie! Good Luck!

      Reply
  286. John, on March 6, 2011 at 2:40 pm said:

    I think non-Members should some more stuff.

    Reply
  287. Janie F., on March 6, 2011 at 7:19 pm said:

    why is there a secret door next to storyland

    Reply
  288. Janie F., on March 8, 2011 at 6:18 pm said:

    why are you not wrighting back

    Reply
  289. Janie F., on March 9, 2011 at 5:30 pm said:

    um its behind the tree

    Reply
  290. Alice, on March 9, 2011 at 7:07 pm said:

    why is my computer slow on jumpstart?

    Reply
  291. Janie F., on March 10, 2011 at 9:47 am said:

    now i have jumpstart membership i got i free 15 day membership by linking it to my moms facebook its cool!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  292. Janie F., on March 10, 2011 at 9:49 am said:

    what will you get next from linking jumpstart

    Reply
  293. Hana, on March 12, 2011 at 9:29 am said:

    This is Hana, You may of heard of Jumpstart player Margaret who is one of my students. I am her 2nd garde teacher. At the school’s open house one friday, I asked the parents which learning-realated stuff their child plays at home and one of the parents, Clara said Jumpstart. I showed it to the students and they love it and have been playing it since Dec. 2008 when I first showed it to them. So far, the students love it. Margaret, I happen to be very proud of, She has completed every land, Has made it to the top of the score boards in every game so far cause that is what Clara says, she has every ribbon and trophy, has the Jumpstart membership, has completed every downloadable at her house herself, has the most JumpStars out of everyone in the classroom, and right now has 12335 coins which means she has been playing alot of games and to have up to as much as that she must of been playing at least some learning games, The Jumpstart learning place I usually see her in is the JS stadium playing the volleyball spelling game. Clara says Margaret plays JS everyday, and Margaret has everything sold in every shop in JS. I’d like to thank you for making such good virtual world involving learning as well as fun.
    Reguards,
    Mrs. Hana B.

    Reply
  294. Alice, on March 13, 2011 at 12:19 am said:

    Hey jumpstart, i tried clearing the unity cache, but it said wait 1 or 2 minutes, so i did but nothing happens. can you help me? please?

    Reply
    • JumpStart, on March 14, 2011 at 10:05 am said:

      Hi Alice! Clearing the Unity Cache should allow the game to load faster and/or prevent it from freezing in the middle of playing. Please try logging into the game to see if it loads faster. If it doesn’t, please let us know. Thanks!

      Reply
  295. Alice, on March 13, 2011 at 2:02 pm said:

    jumpstart, i was doing dance moves in front of a guy named oscar, i tried to say hi but i couldnt see it. so i didnt know if i said hi or not, what should i do? Also, please respond to my comment that said i was having trouble with the unity cache.

    Reply
  296. Amelia, on March 14, 2011 at 12:11 pm said:

    Hi! Where can I find a dragon egg in Jumpstart, I am not a member but when I am I would like to know where I can find one. Help?

    Reply
    • JumpStart, on March 14, 2011 at 3:32 pm said:

      Hi Amelia! There haven’t been any Dragon Eggs around lately, so hopefully some will appear soon. In the meantime, head on over to Enchanted Sanctuary where you can raise a mythie!

      Reply
  297. Amelia, on March 14, 2011 at 12:12 pm said:

    Where can I find a dragon egg?

    Reply
  298. Alice, on March 14, 2011 at 3:03 pm said:

    hey jumpstart, its loading faster, but its only loading faster to the places i always go to in the past.so when i go to downtown, it doesnt work, if i go to marineland, it works.( i completed marineland and got the swim tail)

    Reply
  299. Alice, on March 14, 2011 at 3:55 pm said:

    So….. thanks for helping me jumpstart! i really want to go the windy hollows place

    Reply
  300. Alice, on March 14, 2011 at 5:13 pm said:

    jumpstart, wheres the name change thing, i really want to change my name, but i cant find it on main street. can you help?

    Reply
    • JumpStart, on March 15, 2011 at 9:29 am said:

      Hi Alice! We actually have a easier way to change your name. If you click on the JumpStart communicator at the bottom right corner of the screen, it will open up a new screen with different options at the top. From there, click on Name Change and it will allow you to change your name. Hope this helps!

      Reply
  301. Janie, on March 15, 2011 at 11:11 am said:

    hi is there such thing as tiki where is it

    Reply
  302. Alice, on March 15, 2011 at 2:56 pm said:

    Thanks jumpstart! but when i click on the communicater it doesnt show up, so i click and click and click but it doesnt show up, i click the buddy icon thingy and it doesnt show up either, what should i do?

    Reply
  303. Alice, on March 15, 2011 at 3:59 pm said:

    i can see the communicator icon, but when i click on it, it doesnt appear on the screen, it just stays like an icon.

    Reply
  304. Alice, on March 16, 2011 at 3:09 pm said:

    hi jumpstart, is there another place you can change your name in?

    Reply
  305. Lisa, on March 17, 2011 at 10:45 am said:

    Hi…my daughter is having a problem feeding her Mythie. When we click on the food kiosk nothing happens. Any suggestions?

    Reply
    • JumpStart, on March 17, 2011 at 10:57 am said:

      Hi Lisa- We’re to sorry to hear that your daughter is having problems caring for her mythie. We are working on the issue now, and we hope to have it fixed as soon as possible. Thank you for your patience!

      Reply
  306. Alice, on March 17, 2011 at 5:06 pm said:

    jumpstart is faster now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i can go in downtown, windy hollows, and other cool places, and the communicator problem is over now, cause today i clicked the communicator and changed my name! im so happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  307. Clara ( Margaret and Julie's mom), on March 18, 2011 at 4:21 pm said:

    Well, Margaret saw the new map on Jumpstart and could not help but come back to Jumpstart. She loves Adventure Canyon and Beach ( Not the beach in Storyland the one in regular Jumpstart)
    Well that was a shocking cause in mid 2010 she hated Jumpstart.
    Clara

    Reply
  308. Alice, on March 18, 2011 at 7:45 pm said:

    Hey jumpstart, where do you buy your mythies clothes or hats and stuff????????

    Reply
  309. austin/big brother/ helps out, on March 19, 2011 at 3:08 pm said:

    how do you get petz farmer ribbon i cant even find where to get them help me i looked for it but i cant find anything

    Reply
    • JumpStart, on March 21, 2011 at 11:45 am said:

      Hi Austin! If you want to access information on the Petz Farmer ribbon, please go to the JumpStart Communicator which is located in the bottom right hand corner of the screen. From there, click on the achievements tab and it will display information on the various ribbons that you have and/or may want.

      Reply
  310. Alice, on March 21, 2011 at 12:02 pm said:

    I dont get shipwreck lagoon, i made a shipwreck lagoon course, but after im finished, it says i have to make a loop, i dont get that. please help jumpstart!!!!!!!!!!!! i really want to get the shipwreck tester ribbon!!!

    Reply
    • JumpStart, on March 21, 2011 at 12:31 pm said:

      Hi Alice. That simply means that you must create a closed loop on your track. Maybe you added a piece of a track that didn’t have a complete end attached to it. Please watch the tutorial which will help you to build your track the right way. Hope this helps!

      Reply
  311. Alice, on March 23, 2011 at 4:22 pm said:

    hi jumpstart, can you add more funzones to jumpstart? i bought all of them, but i really want the event planner ribbon. ( i got lots of them in the past, but i dont think that counts ) so please, pretty please make more!

    Reply
  312. Natalie Emerald, on March 25, 2011 at 5:55 pm said:

    I really love the graphics of this game. 3D graphics. This game would be perfect for me because of 3D. Oh, and Math Blaster.

    Reply
  313. Anna K., on March 26, 2011 at 12:51 pm said:

    I really like Jumpstart.

    Reply
  314. Lauren LOLA ROCKS! SO DO PANDAS! ooooooooooooh PANDAS ROCKK!!!, on April 1, 2011 at 5:33 pm said:

    I NEED HELP I NEED TO DELETE SOME OF MY CHARACTERS! can anyone help?

    Reply
    • JumpStart, on April 4, 2011 at 9:42 am said:

      Hi Lauren! Would you like to delete some of your buddies? If so, click on the buddy list icon (located on the right hand side of the screen) and then click on the buddy booth icon (located on the bottom left hand of screen that will pop up). After that, search for the friend by clicking through the online, offline, and ignored lists. Once you find the buddy you would like to delete, select their name and then click on the icon at the bottom of the page (with the subtraction sign) and they will be removed. Repeat the last two steps for each buddy you would like to delete. Hope this helps!

      Reply
  315. JW#1Fan JumpStart's #1 Helper and #1 Worker of JS, on April 2, 2011 at 1:13 pm said:

    Dear Jumpstart,
    My floor disappeared in my house and I paid $100.
    How do I get it back? Or can I have my money back?
    Taylor Swift Jewel

    Reply
    • JumpStart, on April 4, 2011 at 10:17 am said:

      Hi Taylor! We apologize for the disappearing act of your floor. Please try going back into your house and clicking on the ‘decorating’ icon located on the bottom of the screen. The House Hut items that were bought should pop up and you should be able to click on your floor and re-install it into your home. Hope this helps!

      Reply
  316. Janie F., on April 3, 2011 at 12:02 pm said:

    i try to link jumpstart but it is not working help

    Reply
  317. Janie F., on April 4, 2011 at 3:40 pm said:

    its still not working help!!!!!!!!

    Reply
  318. Janie F., on April 5, 2011 at 2:11 pm said:

    its working now thankyou

    Reply
  319. Kiki, on April 6, 2011 at 7:55 pm said:

    Jumpstart.com is awsome!For some reson when I was 4 yrs.old,I thoght it was kinda boring because it had NO other kids for me to safe chat with even if I didntet know how to read,I would still have F U N fun playing games & playing with other kids my age like my “used” to age “4 yrs.old” But then I made an acount,then it was so awsome!!I couldent think of how awsome that would be!!Then I found out you would have to become a memeber & pay to but stuff but for some reson I kept on playing?& now Im a member I was only non memberlis for about a 1/2 a day.& now Im trying to figure out how do you swim in that crabby mode or something like that?Do you like do,~forward backwards~ or,~right side to left side~or,~frontword leftward~,~backward rightwart~It just doesnt make any sence?

    Reply
  320. Alice, on April 9, 2011 at 1:36 pm said:

    Wow! This is really cool! I climbed up that tiki waterfall , and i went through the tunnel ( i like going in the jumpstart tunnels, its really cool, its like a secret place or something ) i thought it wont let me go any further, but it was a waterslide!!! I thought it SUPER COOL. Nice job, jumpstart!!!!!!!!!!!!!!!!!!!!!!! I loved the waterslide!!!!!!!!!!

    Reply
  321. Alice, on April 9, 2011 at 2:03 pm said:

    Hey, Jumpstart. I earned the golden pirate ship ride, but when i checked today, it wasnt there. ( im not a member, but i was just checking ) The golden pirate ship was my favourite ride! but now its gone. Do you know what happened to it? If you do, Please respond!!!!! Please, Pretty please!!!!!!!!!!!!!!!!!!!!!!

    Reply
    • JumpStart, on April 11, 2011 at 9:32 am said:

      Hi Alice! You actually do have to be a member to enjoy the ridez and petz. However, your ride is not lost! It is stored away and when you do become a member it will be given to you.

      Reply
  322. shyia, on April 10, 2011 at 12:27 pm said:

    how do you go to play

    Reply
  323. Alice, on April 11, 2011 at 3:34 pm said:

    Hi jumpstart, if my golden pirate ship ride is stored away, then why are the other rides i have not stored away? the rides i have are locked, but im just wondering why the rides i have are not stored away.

    Reply
  324. Sydney, on April 13, 2011 at 7:39 am said:

    MY COMPUTER CAN’T LOAD. I TRIED WAITING PATIENTLY ONCE FOR JUMPSTART TO LOAD AND AFTER THE REGULAR JUMPSTART LOADING THINGY SOME UNITY LOAD APPEARED. IT NEVER LOADED. HELP!!
    BYE,
    SYDNEY

    Reply
    • JumpStart, on April 13, 2011 at 9:50 am said:

      Hi Sydney – You may need to clear your Unity Cache. Click here and then select JumpStart (it should be highlighted). After that, click the ‘Delete JumpStart’ button at the bottom right hand corner of the page. After it is completed, refresh your page and JumpStart should be deleted. Hope this helps!

      Reply
  325. sydelle, on April 13, 2011 at 9:29 am said:

    i don’t know how to unlock things how to?

    Reply
  326. sydelle, on April 13, 2011 at 9:32 am said:

    how to become a member?

    Reply
  327. sydelle, on April 13, 2011 at 10:24 am said:

    please reply

    Reply
  328. Sydney, on April 17, 2011 at 8:27 am said:

    Hi, Jumpstart is loading way better now. Can I tell you something else? I finished riding the waterslide behind Tiki Falls and the end I ended up at these waterfalls and I saw a puppy pet struggling in the water. I do have membership so I acess to all the petz and I already have a bunch of petz. Can I please somehow adopt the struggling stray puppy I saw?

    Reply
  329. Sommer, on April 20, 2011 at 4:50 pm said:

    How can my son son get to the “lost island” from adventure land? All we can do right now is see the island with SOS coming up and punk punks running around :)

    Reply
    • JumpStart, on April 21, 2011 at 9:28 am said:

      Hi Sommer! In order to save (and get to) “Lost Island” your son must complete a variety of activities by exploring JumpStart’s AdventureLand. They will embark on a journey to save lost island from Punk Punks.

      Reply
    • Jymie, on May 31, 2011 at 12:14 pm said:

      I have the same problem. My son and I both cannot figure out how to get to the island and we also posted a comment on here and the JumpStart response was NO HELP at all.

      Reply
      • JumpStart, on May 31, 2011 at 12:47 pm said:

        Hi Jymie! The past response is actually correct. Jumpeez must complete a variety of activities/missions on Training Island before they can advance to Lost Island. Frankie and the other characters will help your son prepare for the many battles that he will face, but he must be trained beforehand. It does take a while to get there so encourage your son to follow their direction.

        Reply
  330. allan, on April 25, 2011 at 8:37 am said:

    wowyesisformi

    Reply
  331. Amy, on April 28, 2011 at 6:55 pm said:

    I have an updated reply. I replied earlier off of someone else’s post.

    I saw a link to redownload one of the downloadables…and it is up and running well. Thank you for posting that.

    I am STILL having issues with the fact that only one of my children are listed in the downloadable (when there are five free spaces, and four children listed online). How do I correct this problem within the downloadable? I have seen where names can be changed, but I have not seen that area either on the downloadable. I know that with the CD there is a place to add/change…again, nowhere have I seen that..not in the parent portal, nor in the actual downloadable itself. Could you please help?!?! I have four VERY excited kids who really want to play and learn, but at this point no way to do so.

    Reply
    • Amy, on April 28, 2011 at 8:45 pm said:

      Update#2,

      I have downloaded the other downloadables. Only one child’s name appears in the name columns on all games. I tried to change the child’s name in the parent manager via web account, but that caused it to freeze and flip back to the initial profile info. Clearing the cache helped fix that issue, but main problem remains. If ANYONE knows how to fix the problem, PLEASE let me know!

      Reply
      • JumpStart, on April 29, 2011 at 8:19 am said:

        We are so sorry that you are having trouble with the downloadable games. Our customer service team is looking into it now, and we hope to have an answer for you shortly.

        Reply
      • JumpStart, on April 29, 2011 at 9:06 am said:

        Hi Amy, I have spoken to our customer service department, and they will be able to fix the problem for you if you post the names that you want in the games. We will need to fix this, you cannot do it on your own, unfortunately. You can either post the names here or if you are not comfortable with that, please email us at reviews@adventure.com.

        Reply
  332. Zoe F., on April 29, 2011 at 6:57 pm said:

    which came first main street or down town

    Reply
  333. Denise, on May 3, 2011 at 7:10 pm said:

    Hi! My two daughters have an account on jumpstart.com and they love to play! We are having trouble though because their accounts keep getting switched…one daughter’s character will all of a sudden have the other daughter’s character name and achievements. Is there something they are doing to make this happen? How can we prevent this from happening?
    Thank you!

    Reply
    • JumpStart, on May 4, 2011 at 9:36 am said:

      Hi Denise – Sorry to hear about the switched accounts. To ensure that it doesn’t happen again, please log out of the game completely before switching players. Let us know if this helps.

      Reply
  334. brian, on May 6, 2011 at 4:13 pm said:

    my scavenger is not working i have been running around finding them but they are not coming off the list if i leave and come back the items are back its like starting all over . do i have to clear my cache again ?
    also the new pirate ship was not at the rides store were they only giving so many out and if so why
    i think every one should have a chance to buy one. my son is very upset he cannot get one.

    Reply
  335. Alex.B, on May 10, 2011 at 1:44 pm said:

    Jumpstart the pirate ship was not there at the rides shop when I logged in to Jumpstart so I really want one so can you make more so other jumpees can have the pirate ride too?

    Reply
    • JumpStart, on May 10, 2011 at 3:45 pm said:

      Hi Alex – The pirate ship ride was a hit but we wanted to add in other ridez as well. The pirate ship ride may come back but in the meantime, check out the other ridez that are just as cool!

      Reply
  336. Jymie, on May 19, 2011 at 6:48 am said:

    My son has been playing adventure land for a while. He wanted some help, but between the two of us we can’t get to Punk Punk island! There is no yellow square to put the flag in when we follow the lanterns up to the hang glider. The list of things to do says we still need to do “how to deal with pesky punk punks” but we can’t find anywhere saying how to do this.

    Reply
    • JumpStart, on May 19, 2011 at 11:01 am said:

      Hi Jymie – Before your son hops on the hand glider, encourage him to look around the area and he will find the yellow square where the flag belongs.

      Reply
      • Jymie, on June 23, 2011 at 11:15 am said:

        The yellow square was not working to put the flag in it. thanks. but no thanks. I fixed the problem on my own

        Reply
  337. maria, on May 19, 2011 at 11:46 am said:

    My son has being try to fly his dragons for a while and it just get in a loop waiting and waiting. Why is not letting him do ti?

    Thank you

    Reply
  338. Alano, on May 27, 2011 at 11:23 pm said:

    Hi Maria, this happened to me 4 months ago. Iwas trying to fly my Horn Howlie and he kept going down even when I said to go up! all I did was reinstalled http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall like JS said.It worked perfectly and I was able to fly again!Me Alex RicketySprout have a newborn Horn Howlie named Rickey Puppy.I cant wait until Im able to fly on his back too! It even works faster because my old one was to worn out.

    Reply
  339. alica, on May 28, 2011 at 12:30 pm said:

    i need help i want to cancel my kids mebership but i cant find out how plz help me !

    Reply
  340. kaela, on June 3, 2011 at 4:53 pm said:

    i love this jump star.com its soo cool

    Reply
  341. Joel S., on June 11, 2011 at 12:17 pm said:

    jumpstart sounds like a awsome game.
    i am going to play jumpstart when i find it.
    see you later

    Reply
  342. Alice, on June 20, 2011 at 3:53 pm said:

    Hey jumpstart! I have a Idea for a new ride: A banana Boat. I LOVE bananas! And i love other fruits too, but i think it’ll be cool to add a banana boat, Please :D ?

    Reply
    • JumpStart, on June 20, 2011 at 5:23 pm said:

      Hi Alice! Thank you for your great idea. We have passed your idea along to the JumpStart developers who are in charge of adding new features to the game.

      Reply
  343. ashleigh, on June 21, 2011 at 11:02 am said:

    im wondering when there is a game in the broom ball and who participates in the broom all i want to

    Reply
    • JumpStart, on June 21, 2011 at 12:32 pm said:

      Hi Ashleigh! There are games happening all the time in the BroomBall stadium, so come in and take a seat if you want to watch the action! In order to play BroomBall though you must be a member. If you are a member, just walk onto the field and you can start playing right away.

      Reply
  344. Grant, on June 23, 2011 at 5:02 pm said:

    I’m just asking you something, but is there a way to get a free membership? Because I want one but I’m not allowed to get one. (right now)

    Reply
    • JumpStart, on June 23, 2011 at 5:56 pm said:

      Hi Grant! Unfortunately, membership is available for paid subscription only. But there are lots of games that non-members can play and new features being added all the time.

      Reply
  345. minnya, on June 26, 2011 at 11:00 pm said:

    wow my kids are loving this but why cant my kid get one, little dog. My kid wants a little, old dog!!!

    Reply
  346. Alice, on July 4, 2011 at 10:38 am said:

    I have a Question About BroomBall, Is it Related to Qudditich in Harry Potter?

    Reply
  347. Alice, on July 7, 2011 at 11:27 am said:

    Awesome! I Love Harry Potter! :D :D :D :D :D :D :D :D Can you make more Harry Potter Stuff??? :D :D :D :D :D :D :D :D :D :D

    Reply
  348. Alice, on July 7, 2011 at 11:45 am said:

    Jumpstart? Is there a way to unlink your facebook account from jumpstart?

    Reply
    • JumpStart, on July 7, 2011 at 1:33 pm said:

      Hi Alice! Yes, there is a way to unlink your accounts. We realize that some JumpStart users are having trouble logging into JumpStart using their Facebook login. We are working to fix this, but if you still want to unlink you accounts follow these directions. Log into Facebook then go to the JumpStart.com app page or just click here. On the left side panel towards the bottom you should see a link that says Remove App. Click on this and you will be prompted to remove the app. Once it has confirmed you have removed the app, your accounts will no longer be linked.

      Reply
  349. Alice, on July 12, 2011 at 5:40 pm said:

    Can you make contests that non members can do too?

    Reply
  350. Matt, on July 12, 2011 at 6:54 pm said:

    Any word on expanding to grades 3-5. My daughter has been playing for years, but she is 8 now and is not being challenged any more. We love the programs and my two younger ones are also enjoying the great games!

    Reply
    • JumpStart, on July 13, 2011 at 9:35 am said:

      Hi Matt! We are so glad that children have been enjoying JumpStart. JumpStart has been designed to aid in learning for kids pre-school to 5th grade and certain areas within the game are set up specifically for certain age groups. FutureLand has been created to challenge 3rd-5th graders, ages 8-11. This area offers more than 140 missions, games, puzzles and challenges that help kids practice critical thinking skills. Other major skills taught include reading, math, writing and social studies. But if your daughter is ready for a new adventure all together, tell her to check out our sister online site Math Blaster. Math Blaster has the same educational basis in a fun and adventurous online world as JumpStart, but focuses specifically on the development and practice of math skills. Additionally, Math Blaster was designed for older children ages 6-12, so it may be more in tune with your daughters skill level.

      Reply
  351. Janelle, on July 16, 2011 at 3:12 pm said:

    I really like this game it is awesome but I have a question, How long does it take for your mythie to mature? Enough to ride it, and go into training center, and stuff?

    Reply
    • JumpStart, on July 18, 2011 at 9:23 am said:

      Hi Janelle! A mythie can start training once it is a teen, the third stage of it’s life. Each stage takes a couple of days, but will go faster if you takes excellent care of it! Once the mythie is fully trained and is an adult, you can take it to flight school. So make sure you visit your mythie a lot and take good care of it!

      Reply
  352. Alyssa, on July 17, 2011 at 9:05 am said:

    I tried the download and it always says not able to load.Why?

    Reply
  353. janie, on July 18, 2011 at 2:39 pm said:

    HI MY NAME IS JANIE AND I LOVE PLAYING JUMP START

    Reply
  354. Ali, on July 20, 2011 at 5:33 am said:

    How do u glide in freefall mountain????? I forgot how and i have seen other people do it.

    Reply
    • JumpStart, on July 20, 2011 at 9:34 am said:

      Hi Ali! Once you shoot up into the air from the launch pad your Jumpee will naturally glide. You can navigate with the right and left arrows. You do not need to press the front arrow to go forward; pressing this will actually make your Jumpee go down faster.

      Reply
      • Ali, on July 20, 2011 at 10:11 am said:

        my jumpee dosent automaticaly glide and some other jumpees dont either in freefall mountain

        Reply
        • JumpStart, on July 20, 2011 at 11:07 am said:

          Hi Ali! Certain games in Freefall mountain are only for observing and looking at the sights. You can only glide if you choose to play the balloon game or the rings game. If you pick the third game, the observation deck, you won’t be able to glide. Please let us know if you are still having problems.

          Reply
  355. Ali, on July 20, 2011 at 6:20 am said:

    when i go to broomsticks ball a blank think appers over the screen and it wouln’t go away then eventualy it moves my jumpie outside bromsticks ball

    Reply
    • JumpStart, on July 20, 2011 at 9:47 am said:

      Hi Ali! We’re sorry that you’re experiencing some problems in BroomBall. Please keep in mind that BroomBall is only available for members to play, but all Jumpeez can sit and watch the games.

      Reply
  356. Craig L., on July 21, 2011 at 6:51 am said:

    Hi. It’s 6:45 am PDT (21 July 2011) and I’m getting the maintenance notice. When my son is trying to move around JumpStart, we get a “loading” flag. (Mac, FF 5.01) and then nothing. Are you still in maintenance mode or is something awry with Unity or …? Do I need to do something or just wait awhile?

    Reply
    • JumpStart, on July 21, 2011 at 9:29 am said:

      Hi Craig! We’re sorry you and your son are having trouble loading JumpStart. You shouldn’t have any trouble loading the site at this time, but we are happy to help you fix the problem. First try clearing both of your caches. Instructions for that are here. If that doesn’t work, please call or email our customer support team at 800-545-7677 or support@adventure.com so we can get you back into the game as soon as possible.

      Reply
  357. Alissa, on July 21, 2011 at 6:11 pm said:

    jumpstart thanks for monster mutts

    Reply
  358. Bailey, on July 24, 2011 at 1:48 pm said:

    my brother got membership on jumpstart and we have the same email adress will i get membership to

    Reply
    • JumpStart, on July 25, 2011 at 9:56 am said:

      Hi Bailey! If you and your brother are on the same account, meaning you and your brother sign in with the same email address, than you have membership too.

      Reply
  359. bella, on July 25, 2011 at 12:59 pm said:

    ho do i cancel my membership?

    Reply
    • JumpStart, on July 25, 2011 at 1:54 pm said:

      Hi Bella! We’re sorry that you want to cancel your membership. We hope you aren’t dissatisfied with any of the features in the game. If you are sure you want to cancel your membership you can learn how to cancel your membership here.

      Reply
  360. bella, on July 25, 2011 at 1:07 pm said:

    i got a new ride! a bubble bath ride! please!

    Reply
    • JumpStart, on July 25, 2011 at 1:59 pm said:

      Hi Bella! Thank you for your idea! We have passed it along to the JumpStart developers who are in charge of adding new things to the game.

      Reply
  361. bella, on July 25, 2011 at 4:02 pm said:

    every time i buy something i get more coins not less coins! why?

    Reply
  362. June L., on July 26, 2011 at 7:57 am said:

    Hi this is June L., the mom of Coleen L., my nine year old Jumpstart lover. She has played since Dec. 2008. She was only six. She has membership and so does my other daughters. But here’s the thing: My other daughters are new to this place. We need to find something that’d be right for them. Charlotte is fifteen months, Maya is two, Michelle is three, and Danielle is eighteen months. Michelle seems to have found something to play, Storyland. But its ages 3-5 and my other daughters aren’t three yet. Should I let them explore, or is there another area we could try? Kauai, Hawaii where we live our neighborhood has a ton of Jumpstart population, but I’m asking you.

    Reply
    • JumpStart, on July 26, 2011 at 9:15 am said:

      Hi Jane! We’re so glad that your older daughters are enjoying JumpStart! The JumpStart online world is best for ages 3 and up and as you’ve discovered StoryLand is the perfect area for young Jumpeez to explore. If the Storyland activities are too difficult for your younger daughters they might not quite be ready to explore the online world by themselves. Often times younger Jumpeez have fun doing the activities with their older siblings or parents. So if Colleen or Michelle would like to play the activities with their younger sisters that might be enjoyable. Additionally, if they are ready to learn their letters and you own an iPad, iPhone or iPod touch we have an app called JumpStart My ABC Book that might work well for them.

      Reply
  363. brianna g., on July 28, 2011 at 10:13 am said:

    i want to adopt and get rides but my mom and dad dont let me be a member i have the money on jumpstart to buy rides and pets but i want one what do i do

    Reply
    • JumpStart, on July 28, 2011 at 2:58 pm said:

      Hi Brianna!Unfortunately, petz and ridez are only available to members. If you want to visit some cute little creatures you can always visit the Enchanted Sanctuary and play with the mythies.

      Reply
  364. bella, on July 28, 2011 at 1:45 pm said:

    this is not a good website

    Reply
  365. shelby, on August 4, 2011 at 3:28 pm said:

    thank u jump start for making this website for me its real awesome but the thing i am mad about is membership cause my parents never let me :(

    Reply
    • JumpStart, on August 5, 2011 at 12:14 pm said:

      Hi Shelby — I’m glad to hear you like the game! Don’t worry, there are plenty of fun games and different aspects of JumpStart that don’t require membership, and we are always adding new things all the time!

      Reply
  366. April, on August 9, 2011 at 8:08 am said:

    well i saw people saw like do that heart face that i am really worry about it

    Reply
  367. marilyn, on August 11, 2011 at 2:14 pm said:

    my son cannot find the sunblock and surfboard were can you buy it.

    Reply
    • JumpStart, on August 11, 2011 at 2:44 pm said:

      Hi Marilyn! The sunblock and surfboard are not things that you have to collect to get the clue. Instead, this part of the clue describes the area of JumpStart that the map piece is in. Tell your son to think about a place where Jumpeez would go surfing. You can tell him it also a place with lots of sun, so Jumpeez would also need sun block. The next part of the clue tells you where in this area you will find the map piece, buy a dock. There are two ships that are docked in this area of JumpStart, make sure he checks them both. Good luck!

      Reply
      • marilyn, on August 11, 2011 at 9:32 pm said:

        thank you. my son found the piece. i would also like too suggest something that may help your website. i have noticed that alot of the players have been frustrated because they cannot interact with each other as much as other websites such as club penguin and free realms. i suggest that you let the users type what they say but the words have too go through a word filter. this way they can interact but still interact safely.

        Reply
  368. marilyn, on August 13, 2011 at 10:29 am said:

    sorry for the burden again but my son is now having trouble finding the map piece near sign that leads to the windy hollows game.

    Reply
    • JumpStart, on August 13, 2011 at 3:13 pm said:

      Hi, Marilyn – We are going to be posting additional clues to the map pieces in the JumpStart communicator in the bottom right corner of the game. This should help your son. For today’s clue, he should make sure to look at all of the words in the clue to see if there is an area in Windy Hollows he can go to to look for the map piece.

      Reply
  369. Noland, on August 14, 2011 at 9:42 am said:

    We have the Legends of Grizzly McGruffin downloaded on the PC, but it has locked areas that say coming soon. How do I download any updates needed to unlock these? We have had this game for a few years now.

    Reply
  370. taytay, on August 14, 2011 at 12:08 pm said:

    who know where to get sunscreen and a surf board aand who knows where the dock is im trying to find a diamond

    Reply
    • JumpStart, on August 15, 2011 at 11:58 am said:

      Hi Taytay! You don’t have to get these items to get to the clue. They just describe what area a Jumpee might need these items. So think… where would a Jumpee use sunblock and a surfboard? Once you find this area, the second part of the clue will help you to find the exact location of the map piece. If you’re still having trouble check your Jumpee Communicator, because more clues will be coming your way. Good luck Jumpee!

      Reply
  371. taytay, on August 14, 2011 at 12:09 pm said:

    i ment a dragon

    Reply
  372. Rob H., on August 19, 2011 at 12:30 pm said:

    Hi! We just got the lifetime membership for JumpStart as my daughter has really enjoyed the first two sections of the 1st grade edition. Unfortunately I have not been able to figure out how to get the rest of the sections opened up now that we have our membership. When I downloaded the ‘Quest for the Color Meister ages 6-8′, it installed but says we need to renew our membership and does not run. The online game seems to run fine and says our membership is lifetime. Can you help me out?

    Reply
    • JumpStart, on August 22, 2011 at 8:53 am said:

      Hi Rob! We are happy to help you. If you downloaded the game before you had lifetime membership the game will not recognize your current membership status. Try downloading the game again by going here . If that does not work, try contacting our Customer Support Team as you may be having a specific problem. You can reach them by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. You can also reach us by email at support@adventure.com. We hope this helps, and please let us know if you are still having trouble.

      Reply
  373. jacob lava cheetah, on August 23, 2011 at 3:03 pm said:

    do you get to ride your mutt on math blaster P.S if not maybe you could add it

    Reply
    • JumpStart, on August 23, 2011 at 4:02 pm said:

      Hi Jacob! Thanks for the idea! We will pass it along to the Math Blaster developers who are in charge of adding new things to the game. If you want to see what new things are coming to Math Blaster and the Monster Mutt dome check out the Math Blaster Blog.

      Reply
  374. shady, on August 25, 2011 at 6:34 pm said:

    how can I change my mutt for a different one?

    Reply
    • JumpStart, on August 26, 2011 at 10:47 am said:

      Hi, Shady – Mutts need a lot of love and care, so you can only have one at a time. You have to fully raise your mutt and release it to a planet before you can get another mutt.

      Reply
  375. heba, on August 25, 2011 at 7:41 pm said:

    I want to change the kind of mythi that I have. I clicked on the wrong one by mistake when I went to the egulator. It has not hatched. can I still change it for a dragon kind?

    Reply
    • JumpStart, on August 26, 2011 at 10:49 am said:

      Hi, heba – Unfortunately, once you select the type of mythie you want, you cannot change it. We’re sorry about that! But we promise that all of the mythies are super cute and fun, so we think you will like whatever mythie you get!

      Reply
  376. John, on August 26, 2011 at 12:43 pm said:

    My daughter achieved the swim tail prior to an upgrade a while back. When she went back to her character the tail was gone. She has the requisite sand dollars but is unable to get the tail.

    How is this rectified?

    Reply
  377. iamjewelsmomof2, on August 27, 2011 at 12:30 pm said:

    My daughter is in Unit 5 in her Quest for the Color Meister. She is trying to collect red orbs on the Sunny Shores. After collecting orbs in the water, she needs to jump on a jump pad to reach higher ground to collect more orbs but she is not able to jump high enough. We have tried everything and cannot seem to figure out how to collect the remaining orbs on this ledge. Any suggestions?

    Reply
    • JumpStart, on August 30, 2011 at 10:09 am said:

      Hello Iamjewslmomof2! We’re sorry that your daughter is having trouble passing this unit. There should jump pads or ledges that will lead you to the high jump pad. Your daughter may need to think out of the box and jump on anything that will get her close enough to reach the jump pad. Please let us know if you are still having trouble.

      Reply
      • Frank F., on August 30, 2011 at 4:53 pm said:

        hi my daughter has the jumpstart 3D world for pre-k and im not a member yet but i am only able to access one of the Six kits or worlds how can i go to the different worlds or do i need a membership to continue its keeps telling me to go to jumpstart.com to continue her quest help me plz

        Reply
        • JumpStart, on August 31, 2011 at 9:13 am said:

          Hello Frank! We are happy to help, but we need a bit more information. Could you please tell us which game it is? Do you have the CD-Rom game or is it the downloadable game “My First Adventure?”

          Reply
      • iamjewelsmomof2, on August 31, 2011 at 6:37 pm said:

        Hello. Thank you for responding. She is able to reach the jump pad but it only takes her 3/4 of the way up the ledge. Trust me – we have tried repeatedly to circle around and find another way. She has jumped on the jump pad about 300 times at this point and is becoming VERY frustrated. She loves Jumpstart and has been stuck on this part of the game for 6 days now. I really don’t know what to do at this point. Please advise. Thank you!!!

        Reply
        • JumpStart, on September 1, 2011 at 9:42 am said:

          Hi iamjewlsmomof2 — We’re so sorry that your daughter is still having trouble. We are going to email you shortly with some information that will help her pass this unit.

          Reply
          • Brendt L., on October 19, 2011 at 3:21 pm said:

            Was there any resolution to this issue (cannot finish collecting orbs at Sunny Shore because jump pad doesn’t reach top of ledge)? My son has been having the same issue for several days.

          • JumpStart, on October 19, 2011 at 5:15 pm said:

            Hi, Brendt L.! We will email you instructions on how to resolve this issue.

  378. PATTI, on August 29, 2011 at 4:57 pm said:

    HEY THERE,
    I’M A PRE-K TEACHER THAT HAS JUMPSTART ON PUTER AND I CSN’T SEEM TO DELETE SOME OF THE OLD KIDS THAT I HAD, HOW DO I??

    Reply
  379. faith, on September 1, 2011 at 4:28 pm said:

    When will there be more fun zones

    Reply
  380. Caylie P., on September 12, 2011 at 6:10 pm said:

    Hi how do you change the color of your ridez on jumpstart?

    Reply
    • JumpStart, on September 13, 2011 at 9:30 am said:

      Hi Caylie! Unfortunately, you cannot change the color of your ride. However, there are ridez in a variety of different colors available for purchase at the Ridez Shop.

      Reply
    • JumpStart, on September 13, 2011 at 9:31 am said:

      Hi Caylie! Unfortunately, you cannot change the color of your ride. However, there are different colors available in the Ridez Shop that you can buy.

      Reply
  381. Holli, on September 21, 2011 at 2:10 pm said:

    Hi, I just bought Jumpstart Advance Preschool and my daughter is doing really well, however, she has just finished collecting her first story book and it’s saying in order for her to continue I need to visit Jumpstart.com. I don’t understand why. She hasn’t even been able to open any other parts of the map yet. How does she open these parts and where do we go from here? Please respond to my email. Thank you,

    Reply
  382. Riela, on September 24, 2011 at 6:33 pm said:

    I’d like to know if you have any gift membership options as I’d like to give my nephew a 1year membership. I’ve checked out the JumpStart site, but can’t seem to find any information concerning this topic.

    Reply
    • JumpStart, on September 26, 2011 at 9:53 am said:

      Hi Riela! We do offer annual membership gift cards at Best Buy, Toys R Us and Rite Aid stores. With these cards, you can add membership to any JumpStart account. Additionally, you may add membership by logging into a JumpStart account then going to the Membership tab. If your nephew does not have an existing account you can register for an account at JumpStart.com by entering some basic information like your name and email address.

      Reply
  383. Eden, on September 29, 2011 at 3:16 pm said:

    Hi, I was wondering if you could make a more challenging arcade area for 5th graders going into middle school? I started Jumpstart one or two years ago and still love it, but I’m going to middle school next year and am not having much of a challenge anymore in the games. It might seem a little silly, but it’s just a thought. Maybe just 6th or 7th. My brother is in first grade and he also loves that game. Thank you. :)

    Reply
    • JumpStart, on September 29, 2011 at 4:15 pm said:

      Hi Eden! JumpStart is designed for kids ranging from about Preschool to 5th grade. We have more advanced curriculum available in our Math Blaster game. Although math is the only curriculum that is taught, the game is designed for kids who are in the 1st through 7th grades. You can check it out here.

      Reply
  384. alejandro rainbow quartz, on October 2, 2011 at 5:55 am said:

    When we are going to have the t.rex for enchanted sanctuary

    Reply
    • JumpStart, on October 3, 2011 at 8:34 am said:

      Hi Alejandro Rainbow Quartz! Right now there are only three mythies available in the Enchanted Sanctuary: dragon, pegasus and hornhowlie. There is a T-Rex charm that Jumpeez can cast on their unsuspecting buddies in the Charms area of Windy Hollows.

      Reply
  385. AWB, on October 8, 2011 at 1:07 pm said:

    Cache was cleared on both Unity Web Player & Firefox too and still have the problem on loading… It does the same thing on IE as well

    Reply
    • JumpStart, on October 10, 2011 at 9:49 am said:

      Hi, AWB — We’re sorry you are having trouble lading the game. We are sending you an email which will give instructions on how to do a deeper cache clean. This should fix the problems that you are having.

      Reply
  386. chloe, on October 9, 2011 at 3:38 pm said:

    hi i want my jumpy back becouse I became a member but it wont let me on my jumpy ageen HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
    • JumpStart, on October 10, 2011 at 9:42 am said:

      Hi Chloe! It looks like you have membership on the account with your Jumpee Faith FairyPuppy. Is this the account that you wanted to add membership to? If you have more than one account then you may not have membership on the other one.

      Reply
  387. miakayla, on October 9, 2011 at 9:54 pm said:

    hi iv bin trying to find JumpStart 3D Virtual World: Trouble in Town and JumpStart 3D Virtual World: The Quest for the Color Meister but I cant seem to are they still available? ps: please excuse any and all misspelled words the only reason some of these are spelt right is because i’m using spell check

    Reply
    • JumpStart, on October 10, 2011 at 11:04 am said:

      Hi Miakayla! Both of these games as well as two additional games are available to download for free when you purchase JumpStart membership. You can learn more about adding membership to your account and downloading the games here. If you are already a member you can start downloading the games right away by going here.

      Reply
      • miakayla, on October 10, 2011 at 5:39 pm said:

        thanks and yes I am a member but I can only see the my first adventure game are they attached to it?

        Reply
        • JumpStart, on October 11, 2011 at 9:12 am said:

          Hi Miakayla! If the downloaded games don’t show up, this means that you have already downloaded them to your computer. Check your computer and if you still don’t see them you can download them again by clicking on the following links. You can download Trouble in Town (ages 5-7) by clicking here, The Quest for the Color Meister (ages 6-8) here and The Legend of Grizzly McGuffin (ages 4-6) here. Once you click on the links the game will immediately begin downloading.

          Reply
      • miakayla, on October 11, 2011 at 1:04 am said:

        thanks and yes I am a member but I can only see the my first adventure game are Trouble in Town and Quest for the Color Meister attached to it?

        Reply
  388. miakayla, on October 14, 2011 at 4:28 am said:

    just curious but I heard about JumpStart Adventures 4th Grade: Haunted Island and that you retired from the line in 2000 and replaced with JumpStart Adventures 4th Grade: Sapphire Falls Why?

    Reply
    • JumpStart, on October 17, 2011 at 8:17 am said:

      Hi, Miakayla! We update our games, so that we can put out new things for JumpStart players. Sometimes this might mean that we discontinue games in order to bring JumpStart players a new game that is compatible with new software.

      Reply
  389. Elizabeth, on October 15, 2011 at 10:01 am said:

    I miss all of the old jump start PC games from when I was a kid. I don’t like my kids playing online with who-knows how many weirdos pretending to be 6 yr olds. What ever happened to Jump Star Fifth Grade with Edison the firefly ans all those fun games that I spent hours playing?

    Reply
    • JumpStart, on October 17, 2011 at 9:27 am said:

      Hi, Elizabeth! We still have grade-based educational computer and video games available for purchase at various retail stores and in our online store. You can check out our games here. Although they may not be the same titles you remember playing as a kid, they still have the same educational basis. They have been revised to be more up to date with current curriculum standards, graphics and computer compatibility. Additionally, if you are concerned with potential dangers in our game, you can modify the safety settings so that no one in the game will be able to see or interact with your child and vice versa by disabling the MMO feature. You can do this by logging into your JumpStart account and then clicking on the Parents tab.

      Reply
  390. Brenna J., on October 24, 2011 at 11:31 am said:

    I purchased Jump Start Advanced Kindergartn and Advanced First Grade. It will not let my kids play past level witout purchasing a monthly membership. The box says this came in says nothing about having to purchase a membership. Is the anything that can be done about this?

    Reply
  391. Kendra B., on October 27, 2011 at 7:39 am said:

    Hi there – I have purchased a membership so that my children can keep going with Jump Start Kindergarten, and the screen keeps popping up saying they can’t continue unless they purchase the monthly membership. How do I unlock it so they can continue?

    Reply
    • JumpStart, on October 27, 2011 at 9:26 am said:

      Hi, Kendra- We are happy to help. Would you please tell us a little more about where you are seeing these messages? As a member, you shouldn’t come across these messages in the game. The only place you might see them is on the Jumpstart.com homepage, but they should go away once you sign in and enter the game.

      Reply
      • Kendra B., on October 27, 2011 at 11:59 am said:

        It’s the CD version of the game, not online. How do I unlock my CD version of the game now that I have a membership so that my son can keep going with his adventure (he’s only done a few of the units)?

        Reply
        • JumpStart, on October 27, 2011 at 2:09 pm said:

          Hi, Kendra– When you first set up the CD games you would have registered the games with an email address. If you registered the CD game with the same email that you registered for JumpStart.com, the games will automatically sync up and you will be able to access the extended features. If you registered the games with two different emails the game isn’t able to see that you now have membership. I would be happy to fix this for you by transferring your JS.com membership and your CD game information onto one account. I just need the two email addresses that you used to register for the games. You may either reply to this comment (don’t worry we won’t post any personal information to the blog) or send an email to reviews@adventure.com.

          Reply
        • JumpStart, on October 27, 2011 at 2:09 pm said:

          Hi, Kendra– When you first set up the CD games you would have registered the games with an email address. If you registered the CD game with the same email that you registered for JumpStart.com, the games will automatically sync up and you will be able to access the extended features. If you registered the games with two different emails the game isn’t able to see that you now have membership. I would be happy to fix this for you by transferring your JumpStart.com membership and your CD game information onto one account. I just need the two email addresses that you used to register for the games. You may either reply to this comment (don’t worry we won’t post any personal information to the blog) or send an email to reviews@adventure.com.

          Reply
  392. miakayla,, on October 27, 2011 at 2:02 pm said:

    hi its me again another thing I was curious about was that you have Botley Eleanor Pierre Kisha C.J. Hopsalot and Frankie but what happened to Casey and Edison? plus Pierre had always bin depicted as a polar bear but now is a blue-and-white panda bear and Kisha though long portrayed as a koala she is now depicted as a cheetah why the change?

    Reply
    • JumpStart, on October 27, 2011 at 2:39 pm said:

      Hi, Miakayla! Wow, you really know your JumpStart characters! The JumpStart games have been around for a long time and a lot has changed since the first games were introduced. Some of these changes include making new additions to the game and creating the JumpStart online world. Other changes have been made to update the characters to make them new and relevant for kids.

      Reply
      • Miakayla, on October 31, 2011 at 3:30 pm said:

        thanks I sort of grow up with jumpstart and I have sum of the older games many of which are form before 2000 and a lot of the games I play are for PC and Kisha C.J. Edison Hopsalot and Casey have always bin my favorite characters Kisha because iv always loved anything that had to do with art C.J. and Edison because I like things that have to do with adventure Casey because he sort of gave me courage to take up gymnastics (which unfortunately I had to drop do to medical issues) and Hops because he dealt with science and gave me a newfound love for said subject

        Reply
        • JumpStart, on November 1, 2011 at 9:06 am said:

          Hi, Mikayla! It’s wonderful to hear that you have connected so much with the JumpStart characters and that they have inspired you to learn new subjects and try new things. Each character does have a very distinct personality and we’re so glad that you love them as much as we do!

          Reply
  393. kirsten, on November 7, 2011 at 3:58 pm said:

    I want To play

    Reply
  394. Jacob Kelly nickell = jacob lava cheeta, on November 12, 2011 at 11:10 am said:

    my thing says a bad word i mean a word that has gods name in it and its gods name in a bad word so i cleared my cache and my browser and got a mechanic and bought a new computer help!!!1

    Reply
    • JumpStart, on November 15, 2011 at 10:34 am said:

      Hi, Jacob Lava Cheeta– Where are you seeing this word? The word might just be a part of the game and not a technical issue, so unfortunately clearing your cache will not remove it.

      Reply
  395. Elise R, on November 18, 2011 at 2:50 pm said:

    Our daughter’s Mythie hatched a few months ago. She feeds it and gives it lots of naps, but it is sad/tired. How does she make it happy?

    Reply
    • JumpStart, on November 18, 2011 at 4:12 pm said:

      Hi, Elise R! Even though your daughter’s mythie is rested and full, it might need a bath or want to play. To give her mythie a bath, your daughter will need to take it to the Bath located in the Nursery. She can care for her mythie or play with it by clicking on her mythie then choosing one of the options. Mythies, especially when they are young, need a lot of attention and your daughter will need to feed, care, bathe and play with her mythie to keep it happy and healthy.

      Reply
  396. mikayla, on November 21, 2011 at 7:50 pm said:

    hey frainke can you add old stuff from jumpstart back from 2009 i would like it alot thanks

    Reply
    • JumpStart, on November 22, 2011 at 10:18 am said:

      Hi, Mikayla! A lot of the main JumpStart areas that were in the game in 2009 are still here like AdventureLand, StoryLand and Speed Drome. We have expanded on the game since then to add new features and incorporate some Jumpee ideas. Keep checking the blog to see what new things are coming to the game.

      Reply
  397. taytay, on November 22, 2011 at 8:55 pm said:

    i see alot of people in the beach on jumpstart gliding on the water how do you do that

    Reply
  398. taytay, on November 22, 2011 at 8:57 pm said:

    also how do you take people off of your account or membership i dont know waht ist is called

    Reply
  399. Cara M., on December 3, 2011 at 8:07 pm said:

    used same email address for cd rom based program registration and follow up membership to UNLOCK the game the remainder of the game that I purchased. It is not auto unlocking the remaining 10 or so levels. I would appreciate info to do so. First grade level.

    Reply
    • JumpStart, on December 5, 2011 at 4:34 pm said:

      Hi, Cara- We are sorry that the last 10 levels won’t unlock for you. It takes about a day for our system to register the change in your membership status. Your membership is now active in our records, so you should be able to access the entire game. Please let us know if you are still having trouble.

      Reply
  400. Angel Heart, on December 3, 2011 at 8:11 pm said:

    Hello, Jumpstart! Can Non-Members buy some member
    stuff in the Jumpstart Threadz? That would be very cool and
    a awesome christmas gift!

    Reply
  401. Angel Heart, on December 3, 2011 at 8:15 pm said:

    When I go into the ”Boardwalk Cannon”, it doesnt work! Help me, please? Thanks.

    Reply
  402. Angel Heart, on December 3, 2011 at 10:18 pm said:

    Oh wait, never mind, Sorry! The cannon works, I didnt know you you
    had to click on it. Sorry! Its just that I havent played Jumpstart in a long time.

    Reply
  403. Alice with her Jumpee: Angel Heart, on December 4, 2011 at 10:53 am said:

    Ive been playing Jumpstart for about 2 years now, I think.
    But now as I get older, can you make a land for 6 Graders?
    And I think I finished Future land, Im not sure. But I do
    have a question, is the Free 15 Days Of Membership still going on? You know where you link accounts to jumpstart and facebook or something. Can you make a new one? Cause,I dont know, maybe other Jumpeez would like to have another chance for membership?
    Thanks.
    Best wishes,
    Alice With AngelHeart.

    Reply
    • JumpStart, on December 5, 2011 at 4:24 pm said:

      Hi Alice! Thank you for your suggestion to add games for older kids. We have passed your idea along to the JumpStart developers who are in charge of adding new features to the game. Right now we aren’t running any promotions that allow players to access membership features for free, but we will keep your suggestion in mind.

      Reply
  404. Alice with her Jumpee: Angel Heart, on December 5, 2011 at 9:12 pm said:

    Thank you! The new land could be called:Jumpstart University! I hope you like my idea! And I have another Question: Are Jumpstart Membership Cards Avalible in Canada?

    Reply
    • JumpStart, on December 6, 2011 at 10:31 am said:

      Hi, Alice! What a great way for Jumpeez to learn even more in JumpStart! Thank you for your idea, we will pass it along to the JumpStart programmers who are in charge of adding new features to the game.

      Reply
  405. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 5:09 pm said:

    And the ages could be 9-12! Thanks, bye!

    Reply
  406. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 5:13 pm said:

    I have so many ideas to tell you! Can you make National Pajama Day at Jumpstart? Where your Jumpeez outfits could be trandformed into Pajamas. And the world of Jumpstart could have pillows and Blankets, plus lots of toys! And there could be Some jumpstat PJ day games, that you can only play once a year on PJ’s day! Bye, and thanks!
    Angel With AngelHeart.

    Reply
  407. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 5:15 pm said:

    Oh sorry in a rush! Spry if I spelled some words wrong, inculding ”’Angel with Angelheart. It should be Alice! Sorry! :(

    Reply
  408. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 5:16 pm said:

    Oh not again! :( Spry should be ”Sorry”. Its just that I type too fast and im always in a rush.

    Reply
  409. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 8:42 pm said:

    And can you make a feature to let you delete some of the people
    you’ve added to your account? Cause my friend made them, not me. And I REALLY want to delete them. Cause she has her own account. So Can you make a feature for deleting other people on your account? Okay, Thanks. Thats all. Bye.

    Reply
    • JumpStart, on December 7, 2011 at 11:28 am said:

      Hi, Alice! I will pass your suggestion along to the JumpStart developers. You are welcome to use the accounts your friend created as your own by changing the Jumpee name and redesigning the Jumpee’s appearance. Go to the communicator then Name Change to pick a Jumpee name that you want, then head to the Jumpee Creator to design the Jumpee just the way you’d like.

      Reply
  410. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 8:51 pm said:

    I have a another question. Can you make a Christmas Contest? And can the winners get a Christmas T- Shirt? And anyone can join? Thanks. Bye.

    Reply
    • JumpStart, on December 7, 2011 at 10:28 am said:

      Hi, Alice! Thank you so much for your suggestions. We aren’t working on any new contests right now, but we will keep your idea in mind for our future contests.

      Reply
  411. Alice with her Jumpee: Angel Heart, on December 6, 2011 at 8:54 pm said:

    Oh and Please reply to the questions I posted earlier.

    Reply
  413. Alice with her Jumpee: Angel Heart, on December 8, 2011 at 7:24 pm said:

    Can you make a Winter Promo Code or just a code for a winter item? Thanks.
    Alice With AngelHeart

    Reply
  414. mas, on December 10, 2011 at 1:32 pm said:

    My son has gotten all the badges and super gems through level 12 of the legend of grizzly mcguffin game. The game keeps playing. Does anyone know how it is supposed to end or whatt else he is supposed to do?
    Thanks very much.

    Reply
  415. Giang, on December 10, 2011 at 1:32 pm said:

    what is the lifetime membership code?

    Reply
  416. emily, on December 14, 2011 at 5:43 pm said:

    I like jump start.

    Reply
  417. sheikh, on December 15, 2011 at 10:07 am said:

    i hate jumpstart when im not a member i wish that u can be a member when u log in and ur always a member

    Reply
  418. mikayla, on December 15, 2011 at 8:49 pm said:

    can you add a full house not just one room thanks

    Reply
  419. sheikh, on December 17, 2011 at 1:14 am said:

    i dont like jumpstart why cant everbody be a member for free i wish me mike blueshark gets to be a member

    Reply
  420. richard, on December 18, 2011 at 2:25 pm said:

    i want to be a member on jumpstart.com with out filling the member sheet to sing

    Reply
    • JumpStart, on December 19, 2011 at 10:20 am said:

      Hi, Richard- Unfortunately, you will have to register and provide us with some information in order to become a member. You can learn more about our membership benefits and policies by going here.

      Reply
  421. Julie S., on December 18, 2011 at 6:26 pm said:

    How do you give a gift to Ivy. This is part of the mission that we cannot figure out.

    Reply
    • JumpStart, on December 19, 2011 at 1:43 pm said:

      Hi, Julie S.! We are happy to answer any questions that you have, but would you please tell us which area of JumpStart you are in? If you are in the Enchanted Sanctuary and are trying to get your Eggling, you will need to collect all fifteen hearts hidden around the Nursery. Once you have found all fifteen, return to Ivy and then you will be able to start looking for your Eggling.

      Reply
  422. Pamela K., on December 19, 2011 at 6:14 pm said:

    Excuse me jumpstart i have a question my grand child just got a membership and hatched her dragon but she would like to release (delete) her dragon so she can have a new one but she does not know how can you please help she is sitting next to me crying right now it is making her so upset i wish i could help her but you are the only one who can so please how do i release (delete) a dragon

    Reply
    • JumpStart, on December 20, 2011 at 10:18 am said:

      Hi, Pamela K.! We are happy to help. You granddaughter can release her dragon by taking it to the Mythie Release deck. This is located in the Mythie Training Area of the Enchanted Sanctuary, behind the mythie dorms. Please keep in mind that the dragon must be fully grown and have gone through all stages- baby, teen and adult- before your granddaughter can release it.

      Reply
  423. Jesse, on December 20, 2011 at 6:24 pm said:

    Can I get a free Promotion Code Somehow?

    Reply
  424. Kirt, on December 23, 2011 at 2:15 pm said:

    Was disappointed in the 3D only having one level to play and finding out you have to pay to open up the other levels. I have no credit cards and besides that 20 dollars should be enough to have all the levels. Most grown up games have tons of levels and the games are only $10 to $50 and come on the store bought disk. Mention the word “kid” and these companies stick it to ya on price. The jumpstart box in the store mentions 3D Virtual World, but no mention that you only get one short level and must pay more to open the other levels. A bit deceptive if you ask me & way over priced for the amount you get when compared to grown up games.

    Reply
    • JumpStart, on December 28, 2011 at 5:44 pm said:

      Hi, Kirt- We are sorry that you are unhappy with our JumpStart 3D game. As more kids and families have started playing games online, we have created virtual online worlds with new features and content. To encourage more JumpStart users to check out our online games, we have incorporated membership into some of our PC games.

      Reply
  425. Angela, on December 28, 2011 at 11:59 am said:

    I am thinking about buying a lifetime membership…But I am wondering if there will be enough learning games for my 4th grader. I am sure there will be enough for my preschooler but the 4th – 6th CD pack looks boring….Oh and do you have to buy a CD set every year when you have a lifetime membership…Please let me know I would like to do this ASAP….Thanks…Ang

    Reply
    • JumpStart, on December 28, 2011 at 4:14 pm said:

      Hi, Angela! We are always updating the features and games inside JumpStart.com to add new content, however it is unlikely that we will add any additional learning content for children older than 5th grade. Lifetime membership does include membership access to Math Blaster, which will give your fourth grader additional educational content that is appropriate for children through the 6th grade. Both JumpStart and Math Blaster are entirely online and do not require any additional support or installation through a CD-Rom, so you do not have to purchase anything else. The membership does include four downloadable games that are quite similar in educational content to the JumpStart Advanced games. Please let me know if you have any additional questions.

      Reply
  426. Michelle, on January 2, 2012 at 5:22 pm said:

    Hi,

    We have JSW 1st Grade and due to computer issues, had to reformat our harddrive and reinstall the program. I know that the progress from the game is saved in a file somewhere, so I did save the entire JSW file before reformatting the harddrive.

    Could you please let me know which file I need to copy into the fresh install, so my daughters progress will be back where she left off?

    Thank you.

    Reply
    • JumpStart, on January 3, 2012 at 11:22 am said:

      Hi, Michelle! Thank you for contacting us with your question. Our Customer Service Team has the most expertise in this area, so I will go ahead and pass your question along to them and they will contact you via email. If you need to contact our Customer Service Team with any additional questions you may reach them by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. You can also reach them by email at support@adventure.com.

      Reply
    • JumpStart, on January 3, 2012 at 11:45 am said:

      Hi, Michelle- Unfortunately, you will not be able to recover the game progress. You would have needed to save the entire Knowledge Adventure folder under a hidden file on the C drive in order for the game progress to have saved. Please let us know if you have any further questions.

      Reply
  427. Michelle, on January 3, 2012 at 8:19 pm said:

    :( I did save the entire Jumpstart World folder from the programs file on my hardrive onto a USB storage device. Do you have the name of the file, unless it is not part of the JSW program folder, it should be there.

    Reply
  428. DOMINIKUE, on January 4, 2012 at 4:49 pm said:

    where can u buy the membership cards in canada? THANKYOU

    Reply
    • JumpStart, on January 4, 2012 at 6:45 pm said:

      Hi, Dominikue- Unfortunately, membership cards are currently only available in U.S. stores. However, we do offer a variety of payment options for international players. Your parents can learn more about the various payment options by going here and then to step 3.

      Reply
  429. periwinkle, on January 7, 2012 at 10:04 am said:

    I love jumpstart too! I just wish that I have enough money for membership. Jumpstart is very educational and fun.

    Reply
    • JumpStart, on January 9, 2012 at 1:10 pm said:

      Hi, periwinkle! We are so happy that you are enjoying JumpStart. We understand that not all Jumpeez are able to become members, but we wanted to let you know that we are currently having a sale on membership. You can check out the discounts here.

      Reply
  430. periwinkle, on January 11, 2012 at 4:50 pm said:

    This is great! Thanks for letting me know. I’m going to ask my parents if I could be one. By the way, when does the discount for membership end?

    Reply
    • periwinkle, on January 12, 2012 at 6:04 pm said:

      Oh, and do stores in the united states sell membership cards (if jumpstart does)

      Reply
      • JumpStart, on January 13, 2012 at 4:08 pm said:

        Yes, Periwinkle! You can find membership cards a several US stores. You can get a full list of where to buy them by going here. Just make sure you scroll all the way to the bottom of the page to see where we sell our membership cards.

        Reply
  431. Cherie, on January 16, 2012 at 2:51 pm said:

    When my child was playing jumpstart for free we had no problems. Now that I have bought it all it does is freeze up. I have to keep rebooting my computer so we can just play something else. Even when I came on this page I had to restart my computer twice before I could write this. Why is that my computer freezes with Jumstart?

    Reply
    • JumpStart, on January 17, 2012 at 10:36 am said:

      Hi, Cherie! It sounds like it might be time to clear your browser and Unity caches. These can get backed up and cause errors in the game or slow loading times. You can learn how to clear both of these by going here. This should fix the problem, but please let us know if you are still having trouble.

      Reply
  432. Nicole, on January 18, 2012 at 2:50 pm said:

    why cant my little brother see other players on jumpstart even i clicked enable on multiplayer?

    Reply
    • JumpStart, on January 18, 2012 at 6:01 pm said:

      Hi, Nicole! We’re not sure why this is happening. I would recommend that you close the game and log back in. Sometimes it takes a minute or two for the new features to save and the game to know that it can now show the other Jumpeez. If you are still having trouble I would suggest that you clear your JumpStart and Unity caches, and you can learn how to do that by going here. These caches can sometimes get backed up and cause game problems. This should fix the problem, but please let us know if you are still having trouble.

      Reply
  433. aydan, on January 25, 2012 at 4:55 pm said:

    hello i need to now how to get the checcerd flag on jumpstart

    Reply
  434. Gabi, on January 26, 2012 at 6:41 pm said:

    how do we find the lucky charm in the Merrlywood missions? We can’t find the riddle either. HELP!

    Reply
  435. erin, on January 27, 2012 at 3:42 pm said:

    i need help i realesed my mythie and i cant get him to follow me around the island anymore any suggustions

    Reply
    • JumpStart, on January 30, 2012 at 2:05 pm said:

      Hi, Erin- Once you release a mythie to flight school, you can only visit it there. You can get a new mythie though that will be able to follow you around!

      Reply
  436. Melissa, on January 27, 2012 at 6:23 pm said:

    When signing up for membership, do you get all the games jumpstart offers for free? Or do you still need to download/buy each grade game/other jumpstart retail games.

    Reply
    • JumpStart, on January 30, 2012 at 2:35 pm said:

      Hi, Melissa! You will not get all the games that we have along with your membership, but we do offer 4 free downloadable games along with your membership. To download these games, go to the “Parents” section and click on “Download Games.”

      Reply
  437. Aquaflower100, on January 27, 2012 at 7:07 pm said:

    Im not a member, but can you get a dragon or pegisus without being a member?

    Reply
    • JumpStart, on January 30, 2012 at 2:47 pm said:

      Hi, Aquaflower 100- Unfortunately, you can only members can hatch mythies. However, you can get an eggling to take care of that will follow you around just like a mythie does!

      Reply
  438. alison, on January 31, 2012 at 1:46 pm said:

    i L O V E J U M P S T A R T :D

    Reply
  439. Erin, on February 2, 2012 at 3:20 pm said:

    im sad my mythie wont follow me

    Reply

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